Problems with downloading Firmware and Software from the ftp Server

Hans 7/2/2018 8:28 AM

I can't download the firmware and language packages for the AP9630. Its an endless loop of typing in the required login data.

Could someone from the apc-team please fix this?

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Bill 7/9/2018 5:34 PM (in response to Hans)

Hi,

Sorry for the inconvenience. I tested the link and it is working. If you arestill experiencing an issue please try a different browser and if that does not resolve the issue please let us know the model of the UPS and we will provide a direct link.

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Hans 7/12/2018 7:42 AM (in response to Bill)

Could you please provide a working download link for the AP9630 Firmware (v6.5.6) and the "Language Pack 1: French; German; Italian; Spanish; Portuguese".

I have tested 3 Browsers: Chrome, Edge and IE11. Allways the same problem: I have login on the ftp-server and it does not work. Where do i register for the ftp-server?

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Bill 7/12/2018 4:24 PM (in response to Hans)

Hi,

Use this link ftp://restrict:Kop$74!@ftp.apcc.com/restricted/hardware/nmcard/firmware/sumx/656/ If it fails clear the browser data, close and reopen the browser and then select the link. 

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Nico 7/14/2018 2:41 PM (in response to Bill)

Hey,

is the ftp-server currently offline?

I tried connecting to ftp.apcc.com (159.215.34.18) from within different networks (central europe) and by different clients but it seems, that currently no working route to the server exists. Every route tracing gets lost after the host schneider-e.bear1.stlouis1.level3.net (4.28.92.38).

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Bill 7/16/2018 2:52 PM (in response to Nico )

Hi,

Sorry for the inconvenience. The Schneider Electric IT team has been made aware of the issue with the FTP site and they are working or correct the problem.

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Angela 7/17/2018 4:22 PM (in response to Bill)

Site is back up now FYI.

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Henk 9/25/2018 12:58 PM (in response to Angela)

please help

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Hans 10/2/2018 5:33 AM (in response to Bill)

On 12/07/2018 18:24, Bill said:

Hi,

Use this link ftp://restrict:Kop$74!@ftp.apcc.com/restricted/hardware/nmcard/firmware/sumx/656/ If it fails clear the browser data, close and reopen the browser and then select the link. 

Sorry, but this nothing works. The link have the same problem. I have to login on a ftp server again, again and again ... i cant reach the download. Could you simply attach the firmware file for AP9630 (6.5.6 + Language Pack including english, french german) here in the forums?

The official download-site NEVER worked in the last 4-5 years and your support is completely unable to solve this problem. 

Actually we are in the decision process to exchange the apc products because it is impossible to get the firmware updates through official channels.

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Bill 10/2/2018 4:40 PM (in response to Hans)

Hans,

Sorry for the inconvenience. We are working on updating the process and the plan is to have all downloads switched over in the next 30 days. In the mean time if you do experience an issue with the ftp site requesting login credentials you can use these:

Username = jupiter

Password = Pl@n3t#5

Again sorry for the inconvenience.

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