I replaced a battery for my CS350 unit. I did not make any changes to the Power Chute software or to my PC. Plugged in the UPS via the same port as before. At PC start-up I am receiving the error message in the Subject line. Power Chute is not recognizing the battery. What troubleshooting steps do I need to take? I've not had this problem before with a replacement battery on this same PC.
Thanks, Kevin
HI,
Try resetting the UPS.
1: Disconnect any attached load.
2: Unplug the UPS from the wall socket.
3: Disconnect the UPS' internal battery.
4: Push and hold the "On" button on the UPS for 5 seconds
5: Reconnect internal battery.
6: Plug UPS in to known good power source.
7: Turn UPS on.
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