Loading ...

'Computer unable to communicate with your battery backup' | Getting Started

Home » Spaces » Getting Started » discussion » General » 'Computer unable to communicate with your battery backup'

'Computer unable to communicate with your battery backup'

Discussion in Getting Started started by Kevin , 7/1/2020 3:33 PM
Login to follow, share, and participate in this space.
Not a member?Join now
Posted in: General

'Computer unable to communicate with your battery backup'

Subscribe to RSS
  • khudson000

    I replaced a battery for my CS350 unit.  I did not make any changes to the Power Chute software or to my PC.  Plugged in the UPS via the same port as before.  At PC start-up I am receiving the error message in the Subject line.  Power Chute is not recognizing the battery.  What troubleshooting steps do I need to take?  I've not had this problem before with a replacement battery on this same PC.

    Thanks, Kevin

     

  • wpasquil

    HI,

    Try resetting the UPS.

    1: Disconnect any attached load.

    2: Unplug the UPS from the wall socket.

    3: Disconnect the UPS' internal battery.

    4: Push and hold the "On" button on the UPS for 5 seconds

    5: Reconnect internal battery.

    6: Plug UPS in to known good power source.

    7: Turn UPS on.

Page 1 of 1 (2 items)
Choose your language:  
powered by Communifire
Version 7.0.7496.13049