Hallo,

we have deployed the Appliance 4.3 on our esxi vsphere host 6.7 u3. We want to use the Powerchute Plug-in. 

Every time we log-in to our vshere web client the installation failed from the Plugin. 

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Fehler beim Herunterladen des Plug-Ins. Vergewissern Sie sich, dass die URL erreichbar und der registrierte Fingerabdruck korrekt ist. java.net.NoRouteToHostException: No route to host (Host unreachable) java.net.PlainSocketImpl.socketConnect(Native Method)

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see also attached file.

Hi,

No route to host indicates a connection error between the PowerChute VM and vCenter. If you attach the debug.log and error.log file that is in /opt/APC/PowerChute/group1 I will review them to see if they have any more info.

Hi,

unfortunatelyi don´t know how to get to thes log´s. Can i reache them from the UI interface or should i use SSH?

thanks in advance.

Hi,

You should use a ftp program and log into the PowerChute VM as root.  I use winscp or filezilla but there are other ftp programs that can be used. Once logged in, navigate to /opt/APC/PowerChute/group1. There you will find the files. Download the files to your PC and attach them to this post for review. 

Hi Bill,

sorry for my delayed answer. Here are the two Lock Files.

Hi,

The debug logs show that the plugin has been disabled.

2020-04-20T11:06:06,023 DEBUG qtp824970212-56 com.apcc.m11.components.WebServer.util.virtualization.VMware.VMWareUtils - isPluginEnabled() - start
2020-04-20T11:06:06,026 DEBUG qtp824970212-56 com.apcc.m11.components.WebServer.util.virtualization.VMware.VMWareUtils - isPluginEnabled() - end, result: false
2020-04-20T11:06:06,026 DEBUG qtp824970212-56 com.apcc.m11.components.WebServer.util.virtualization.VMware.VMWareUtils - isWebClientPluginEnabled() - end, result: false

Look in the pcnsconfig.ini file to verify that the plugin has been enabled and set to web. the pcnsconfig.ini file will be found in /opt/APC/PowerChute/group1

Example:

NOTE: The plugin is not available when logged into vCenter using the vSphere HTML 5 web client. You must log into the web client using the older Flash based web client for the plugin to be available. 

Hi,

we are Using the HTML5 web client. When will the Plugin be avaiable for the HTML5 client?

Hi,

We may release a plugin with a future version. For now, add the PCNS client as a bookmark and for ease of access add to the bookmark bar.