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Smart UPS SURT 10000 XLI restarts automatically | Getting Started

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Smart UPS SURT 10000 XLI restarts automatically

Discussion in Getting Started started by muhammad , 7 days ago
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Smart UPS SURT 10000 XLI restarts automatically

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  • naveed4785

    I have an APC UPS Smart Model SURT 10000 XLI. I have connected almost 4KW load on it since last 4 years.

    Last night suddenly all the system restarts automatically. All the systems powered On. When I checked the UPS, four battery's leds are green but not single Load led turn green. I tried to ping the network but no ping response received. The network management card model is AP9631.

    What should be the fault?

  • MattK

    Hi Muhammad

    I think the best idea would be to contact your country Customer Care team who will be able to troubleshoot this with you 

     

    Regards

    Matt

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