Loading ...

APC Smart-UPS RT 5000 XL | Getting Started

Home » Spaces » Getting Started » discussion » General » APC Smart-UPS RT 5000 XL

APC Smart-UPS RT 5000 XL

Discussion in Getting Started started by Sujith , 17 days ago
Login to follow, share, and participate in this space.
Not a member?Join now
Posted in: General

APC Smart-UPS RT 5000 XL

Subscribe to RSS
  • ss78

    Hello

    I own a APC Smart-UPS RT 5000 XL(Serial No. QS1238250092) (Firmware 5.1 (ID5). I recently bought two SURT192XLBP Battery Packs which i have now connected to the base unit. I would like to know how to update the base unit to show the two external battery packs, so that the run time gets updated. As of now the run time is shown of the base unit only. In all manuals,it says to access the device manager through Hyper Terminal and add the battery packs via the Device Manager option. I have tried connecting it via Hyper Terminal and also via GUI, but couldn't find the device manager option. Please advise how to proceed.

    Regards

    Sujith Subramanian

  • wpasquil

    Hi,

    1 - Please provide the exact model number of the UPS. You will find that information on the bar code sticker.

    2 - Is there a network management card installed in the UPS?

    3 - Are you running PowerChute Business Edition and if so which version?

  • ss78

    Hi Bill

    Thanks for looking into the matter. My response below

    1 - Please provide the exact model number of the UPS. You will find that information on the bar code sticker.

    SURTD5000XLI

    2 - Is there a network management card installed in the UPS?

    Yes, The model number is AP9631 SW v6.7.2

    3 - Are you running PowerChute Business Edition and if so which version?

    Yes, The version is 10.0.1.301, but it always says UPS communication lost. Tried communicating through COM1 via Hyperterminal, but couldn't see any option to update information about battery packs.

    Regards

    Sujith

  • wpasquil

    Hi,

    You should be able to adjust the external battery count through the network card. Go to Configuration - UPS. There you will see External Batteries.  

     

  • ss78

    Hello Bill

    Thanks for the support.

    As you have mentioned, i did go through the UPS configuration menu. It shows as below :

    External Batteries : (0-100)

    Does this mean number of battery pack or in a chassis or number of chassis

    I will be using Qty-2 of SURT192XLBP. Each SURT192XLBP have Qty-4 battery packs.

    So should we enter this as "2" or "8" ??

    Total Battery Capacity : Amp Hours (0-1000)

    How much Amp hours is a SURT192XLBP unit. I read some where its 1920 Ah. If that's the case, i have to enter 3840 Ah (for Qty-2 units), which is not possible as the field accepts only 0-1000..

    Please advise.

    Regards

    Sujith Subramanian

  • wpasquil

    Hi,

    You should enter 2 for external batteries and leave the amp hours at zero. 

Page 1 of 1 (6 items)
Choose your language:  
powered by Communifire
Version 6.0.7207.29305