I have one UPS APC 3000 smart ups and network management card is inserted ,when I login its getting me this error.
I have also share firmware and snmp card model.
The wrong firmware is running on the AP9619. The firmware that is currently install is designed for a Silcon UPS. You should load the firmware designed for a Smart-UPS.
Here is a link. https://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX372&software_id=DBUE%2D82CJMS&family=&part_num=&swfam=55_92&tsk=
I have try to update firmware for given link but now its same issue.
Showing me UPS not not found,I have attached screen shot after I update new firmware.
What is the model Smart-UPS you are installing the card in? Also, have you tried to re-seat the card?
The model information will be found in the bar code sticker
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