This is a copy of a problem report that I recently sent to APC. They have twice reported that they have fixed the problem, but it remains, even though I reinstalled the program. Has anyone else encountered this problem?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Subject: Problems with PCPE version 3.1.0Question: I installed PCPE 3.1.0 & found that it cannot access the Internet when Check for Updates is selected. My old PCPE version was able to do so, since that is how I found out about the Update/Upgrade to 3.1.0. Here is a rundown of what works or not in 3.1.0:1. Registration can access the Internet.2. Extended Warranty & Support Services can access the Internet.3. Contact APC can access the Internet.4. Battery replacement & upgrade selector can access the Internet.5. Check for Updates, from either access screen, FAILS to access the Internet, with this message: "Could not check for updates. Please check your Internet connection & try again."
I have this same status on two PCs which have been upgraded to 3.1.0. These PCs are different brands and the Back UPS' are different models.(As I type this ticket, I am receiving a little window that says, "chars are allowed!". What on earth does that mean?Why didn't you provide a link in your download instructions for the user to find the well hidden KBase FA379541?
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Hi,
Sorry for the inconvenience. We are aware of the issue and our engineering team is working on it. In the mean time if there where to be an available upgrade I will post a banner to the home page of the forum and reply to this post.
Bill,
Thanks for your response! I appreciate your feedback. However, I am very disappointed with the resistance and incorrect responses that I have received on my problem report! I had always thought that APC was a more professional organization than to send out such irresponsible responses!
Thanks again.
This is still an issue and has been one for quite some time now as I continue to see pop ups saying that there is an update for PowerChute PE. I have been checking the support page for an update to this but the current version is still 3.1.0 . When is an expected fix for this to be available
I just purchased an APC UPS model number BE670M1 and installed the latest available version of Powerchute software v3.1. I also cannot do a "check for update". Powerchute says I am not connected to the internet even though I am.
I too would like to know when this issue will be resolved. Also the version (3.1) of Powerchute software I downloaded is from January 2019. Is there a more recent version available?
Sorry for the inconvenience. Version 3.1 is the latest and if a new version becomes available I will post a link.
I have an APC 7721, a few days ago we started to get a stream of the following messages come through:-
Automatic Transfer Switch: Phase Leds/Push-button hardware failure.
Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
I was able to log on the the web GUI on Monday, but have been unsuccessful since, I was constantly getting a message about "someone else is currently logged in, please try again later"
Oelim,
Your post appears to be a completely different topic than this "PCPE 3.1.0 for Windows 10, 64 bit, fails to Check for Updates" topic. I suggest that you will get more valid responses to your problem if you choose a similar topic. If one is not available, then start a new topic.
I wish you success in solving the problem.
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