This is a copy of a problem report that I recently sent to APC. They have twice reported that they have fixed the problem, but it remains, even though I reinstalled the program. Has anyone else encountered this problem?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Subject: Problems with PCPE version 3.1.0Question: I installed PCPE 3.1.0 & found that it cannot access the Internet when Check for Updates is selected. My old PCPE version was able to do so, since that is how I found out about the Update/Upgrade to 3.1.0. Here is a rundown of what works or not in 3.1.0:1. Registration can access the Internet.2. Extended Warranty & Support Services can access the Internet.3. Contact APC can access the Internet.4. Battery replacement & upgrade selector can access the Internet.5. Check for Updates, from either access screen, FAILS to access the Internet, with this message: "Could not check for updates. Please check your Internet connection & try again."
I have this same status on two PCs which have been upgraded to 3.1.0. These PCs are different brands and the Back UPS' are different models.(As I type this ticket, I am receiving a little window that says, "chars are allowed!". What on earth does that mean?Why didn't you provide a link in your download instructions for the user to find the well hidden KBase FA379541?
Sorry for the inconvenience. We are aware of the issue and our engineering team is working on it. In the mean time if there where to be an available upgrade I will post a banner to the home page of the forum and reply to this post.
Thanks for your response! I appreciate your feedback. However, I am very disappointed with the resistance and incorrect responses that I have received on my problem report! I had always thought that APC was a more professional organization than to send out such irresponsible responses!
This is still an issue and has been one for quite some time now as I continue to see pop ups saying that there is an update for PowerChute PE. I have been checking the support page for an update to this but the current version is still 3.1.0 . When is an expected fix for this to be available
I just purchased an APC UPS model number BE670M1 and installed the latest available version of Powerchute software v3.1. I also cannot do a "check for update". Powerchute says I am not connected to the internet even though I am.
I too would like to know when this issue will be resolved. Also the version (3.1) of Powerchute software I downloaded is from January 2019. Is there a more recent version available?
Sorry for the inconvenience. Version 3.1 is the latest and if a new version becomes available I will post a link.
Your post appears to be a completely different topic than this "PCPE 3.1.0 for Windows 10, 64 bit, fails to Check for Updates" topic. I suggest that you will get more valid responses to your problem if you choose a similar topic. If one is not available, then start a new topic.
I wish you success in solving the problem.
Welcome to the club.
I've been getting this error for years.
I have four computers in my home with APC units. All are running Windows 10 64-bit.
I work in the IT field. Hard to imagine this issue is hard to resolve.
Well, I guess I'll join you in the waiting room for a fix :)
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