2 Replies Latest reply: Sep 6, 2011 9:07 AM by voidstar RSS

SY32K96H UPS Critical alarm

ashfaqahmad17 Novice
Currently Being Moderated
Dear,

We have a one UPS Model number SY32K96H with one extra power module SYPM10K16H, new installation giving critical alarm, When start UPS.Found these alarm

MDS: Communication Lost With Metering Board[7..12]
MDS: Communication Lost With Metering Board[1..6]
As we know there is no metering and no power distribution units in this model.
Please find attached logs file and give us advice what we will do to solve this problem.

Regards,

Ashfaq Ahmed
  • 1. Re: SY32K96H UPS Critical alarm
    ashfaqahmad17 Novice
    Currently Being Moderated
    Dear All,

    I am waiting reply, but until now no body answer. I think no body known about this problem.

    Regards,


    Ahmed
  • 2. Re: SY32K96H UPS Critical alarm
    voidstar Apprentice
    Currently Being Moderated
    Hi Ashfaq,

    >
    MDS: Communication Lost With Metering Board \[7..12\]
    MDS: Communication Lost With Metering Board \[1..6\]
    >

    Those alarms indicate that the UPS thinks it's configured to use APC's power distribution but cannot communicate with it. This will not affect the operation of the UPS.

    >
    As we know there is no metering and no power distribution units in this model.
    >

    Okay, if it doesn't come with APC's power distribution, then it's probably just configured incorrectly. You should contact APC phone tech support to make sure it's set up right. For this particular issue, you can change the power distribution configuration on the PowerView display under Switchgear->Factory to either "Other" or "None" so that it doesn't look for APC power distribution.

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