When trying to upgrade from version 2.2 to version 3 I get the following error message "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738".
Running Windows 7 Home Edition 32 bit (upgraded from Vista).
I am told that the problem may be related to the Microsoft .NET Framework services, according to a .NET verification program I have the following versions installed:-
.NET 2 SP2
.NET 3.5 SP1
Powerchute Personal Edition 2.2 is running fine but I just wanted to access the new features of version 3.
personally, i have never seen this issue. but if it were me, and you have verified your .NET framework is present, i may try to uninstall 2.2 and do a clean install of 3.0. i cannot guarantee thats the solution but what i would try if it were me. we can always get you 2.2 if for some reason that does not work. [click here for 2.2 download|http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCPE22&id=129&family=&part_num=&swfam=129&tsk=]
not sure if anyone else here has any ideas?
[i found this link|http://discussions.apple.com/thread.jspa?messageID=3098435&] but just a disclaimer to not try any of that mentioned on that link if you arent comfortable doing so. [here is some more info|http://blogs.msdn.com/b/charlie/archive/2007/05/01/may-ctp-install-problems-on-vista-vb-script-error.aspx] but again, please review at your own risk.
Thanks for the tips but unfortunately for me they don't solve the issue described.
I also tried to uninstall version 2.2 with the intent of doing a clean install of version 3 but get the same 2738 error, leaving me with version 2.2 on the PC. Interestingly I can install version 2.2 with no problems.
If you're having problems uninstalling PCPE 2.2 I'll send you a private message with the registry keys needed to remove it. Once this is done you may want to try reinstalling .NET and try it all again.
Now when I try to install version 3 I get as far as the default directory for installation, however when I click on next nothing happens. Just to be sure that the PC is not doing something in the background I have left it and return 30 mins later but I still have the dialogue box with the default directory displayed.
I also no longer get the upgrade option (which seems right to me).
Can you confirm which version of .NET the installer is expecting to see?
Hmm. Usually if its a PowerChute problem the manual uninstall will do the trick. Are you running any security software or anything that might be holding the install process up? You could try closing all running apps and installing.
I'm having the same problem with the install program hanging at the directory selection step. Windows XP. Will post back if I can find an answer...
Can not get PowerChute 3.0 to install on Windows Vista x86 - it hangs at the "select directory" screen, you can pick "next" but it doesn't move on from there. Have tried install with AV and firewall off (Norton). I am on the administrator account. At one point, it was actually creating directories.
When the UPS was plugged in, Windows installed drivers for "APC Battery BackUP"/Version 1.0 under Computer+Bateries and "American Power Conversion USB UPS" / Version 6.1.6002.18005 under Computer+Human Interface Devices. Have tried to install PowerChute with these drivers installed and enable and with these drivers uninstalled. PowerChute install fails either way.