•can you please do the following and post the log file? if you don't want to post it, let me know and i'll arrange for you to send it to me.
1. Trigger the installation process by executing (double clicking) PCPE_Setup.exe
2. Go to c:\users\<admin user name>
3. Copy the PCPE_3.0.msi file to the desktop
4. Open a command prompt as administrator
5. Change directory to desktop
6. Run the command
msiexec /i PCPE_3.0.msi /l*vx install.txt (letter l then *vx)
7. The installer UI will be launched again
8. Run the normal installation steps
9. Send us the log file "install.txt" for analysis that is created.
• Check if Windows Script host engine is not registered to the OS. to fix this issue run the command wscript -regserver
(For info on Windows script host see http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/wsh_overview.mspx?mfr=true)
• If the above fails then try registering the Scripting run time dll using the command regsvr32 c:\Windows\System32\scrrun,dll
Yes, the McAfee MCPR.exe did the trick. In fact, it solved another couple problems I had with uninstalls of other programs.
I got farther into the PowerChute install but now have a new problem. One dialog box says --
"The installer is unable to locate the battery backup connected to your computer. In order disable native power management, an American Power Conversion battery backup needs to be attached. If native power management is not disabled you may receive messages from Windows relating to 'battery'."
The next dialog box --
"Please check the USB connectivity between your PC and UPS before you proceed."
I have a BACK-UPS ES 550 am unaware of any USB connection. Am I missing something?
On your UPS there should be a port that says Data Port, this is where you are going to connect the USB cable that came with the UPS. One end goes to the UPS and the other end goes to an unused USB port of your computer.