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SPARK IN THE UPS( 40 kVA Smart UPS) AND SUDDEN SHUT DOWN

Discussion in Data Center & Facility 3 Phase UPS started by Esther , 4/26/2017 7:38 AM
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  • Muturi
    Esther
    New Member
    New Member
    Esther 4/26/2017 7:38 AM

    We have heard and seen a loud burst and spark in our 40kVA UPS , which caused sudden shut down of the UPS and all our computers  shut down suddenly without warning. What could have caused the loud spark ? What is the remedy for this ? The Fault Message states that  " Mains not available, Frequency/volt out of range"

    We recently replaced the two power modules in the UPS and later installed a 45 kA TVSS and Phase failure to protect the UPS from power surges and fluctuations.  Could this have had any effect on the UPS ?

    Please help...

  • wpasquil
    Bill
    =S= Representative
    Bill 4/26/2017 12:01 PM (in response to Esther)

    Hi,

    You should contact local support for assistance. Local support contact information can be found at this link

    http://www.apc.com/ke/en/support/contact-us/index.jsp

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