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PowerChute not hibernating PC

Discussion in UPS Management Devices & PowerChute Software started by chris , 14 days ago
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  • cloo
    chris
    Novice Novice
    chris 14 days ago

    Hi. I found out today that if we lose power and my Win 7 PC is at the Windows Login screen, PowerChute will not hibernate it. I googled this and found that PowerChute won't work if Windows is locked. So I attempted to fix it by logging into the PC and then waiting 3 minutes for it to hibernate on its own (I have the option selected: "Preserve battery power. Shut down my computer when it has been on battery backup power for: 3 min"), but it never did it. It just says "Time until shutdown: <1 minute" and then never does anything. It seems like if the power outage occurs while at the Windows Login screen, it somehow cancels PowerChute so even if you login to the machine it will no longer work. Is this intended, and is there a workaround?

    This is the first time we had a power outage while this PC was on the login screen. Usually it is not at that screen, and PowerChute has always worked. So I am attributing it to that, but am not 100% sure.

    Additionally, when PowerChute works successfully and it shuts down the PC, since it is only connected to that one device, the battery backup also stops making noise after hiberating the PC. But if I hibernate the PC manually, the battery backup keeps running. I was looking for a "hibernate now" button within the PowerChute software so I could force PowerChute to do it, but could not find anything like this. What would you recommend in this case? (although if I can fix the first issue, this one becomes moot)

    I am using PowerChute Personal Edition 3.0.2, with Back-UPS BX1300G on firmware 864.L5.D

    Thank you.

  • wpasquil
    Bill
    =S= Representative
    Bill 13 days ago (in response to chris)

    Hi,

    On 4/11/2018 10:42 AM, chris said:

    Hi. I found out today that if we lose power and my Win 7 PC is at the Windows Login screen, PowerChute will not hibernate it. I googled this and found that PowerChute won't work if Windows is locked. So I attempted to fix it by logging into the PC and then waiting 3 minutes for it to hibernate on its own (I have the option selected: "Preserve battery power. Shut down my computer when it has been on battery backup power for: 3 min"), but it never did it. It just says "Time until shutdown: <1 minute" and then never does anything. It seems like if the power outage occurs while at the Windows Login screen, it somehow cancels PowerChute so even if you login to the machine it will no longer work. Is this intended, and is there a workaround?

    When you logged into the system did you log in remotely or directly onto the PC?

    On 4/11/2018 10:42 AM, chris said:

    Additionally, when PowerChute works successfully and it shuts down the PC, since it is only connected to that one device, the battery backup also stops making noise after hiberating the PC. But if I hibernate the PC manually, the battery backup keeps running. I was looking for a "hibernate now" button within the PowerChute software so I could force PowerChute to do it, but could not find anything like this. What would you recommend in this case? (although if I can fix the first issue, this one becomes moot)

    PowerChute does not offer a hibernate button. You can hibernate the PC from the Windows start button or from command line. 

  • cloo
    chris
    Novice Novice
    chris 10 days ago (in response to Bill)
    On 4/12/2018 12:57 PM, Bill said:

    When you logged into the system did you log in remotely or directly onto the PC?

    I logged in directly.

    On 4/12/2018 12:57 PM, Bill said:

    You can hibernate the PC from the Windows start button or from command line. 

    I noticed that when PowerChute works correctly and it puts the PC in hibernation, the APC also quiets down immediately after. But when I put the PC in hibernation manually, the APC keeps running loudly. It's strange.

  • Weevie
    Steve
    Novice Novice
    Steve 9 days ago (in response to chris)

    APC doesn't update their software ever, so I would never expect a fix from them. Someone might come in here and give you some kind of "work-around" because that's just how lazy they are at APC. I'd recommend Cyberpower for a UPS. Recently I purchased a APC UPS without checking if they update their software. Shame on me for not checking. They haven't updated their UPS software since 2012!. Good luck to you sir. 

  • wpasquil
    Bill
    =S= Representative
    Bill 8 days ago (in response to Steve)

    Hi,

    On 4/16/2018 12:35 AM, Steve said:

    APC doesn't update their software ever, so I would never expect a fix from them.

    That is not an accurate statement. We are continually updating supported OS and just recently released PowerChute Business Edition 9.5. We are also in the planning stages for PowerChute Network Shutdown 4.3 and PowerChute Business Edition 10. 

    PowerChute Personal Edition version 3.0.2 was released in 2014 and we continually test with the latest versions of Microsoft Windows. When Microsoft release Windows 10 we tested to verify compatibility and we release a patch to correct a login issue in 2016. 

  • Weevie
    Steve
    Novice Novice
    Steve 8 days ago (in response to Bill)
    On 4/17/2018 1:56 PM, Bill said:

    PowerChute Personal Edition version 3.0.2 was released in 2014 and we continually test with the latest versions of Microsoft Windows. When Microsoft release Windows 10 we tested to verify compatibility and we release a patch to correct a login issue in 2016. 

    Oh really? Do you have trouble reading dates? Either way 2014 is still 4 years ago. Sure you can get PowerChute to work with Windows 10 with the work around suggested on here, but that's just band-aid and doesn't mean the software was actually written for Windows 10 or even with Windows 10 in mind. Again not updating you software whether it's 6 years old or 4 years old still speaks volumes about APC as a company and how much they care about the customers actually hanging on to their out-dated software. Update the software and stop making excuses, that's no way to win customers or support from customers. I didn't check if APC actually updated their software before my purchase of an APC brand UPS. I take full responsibility for my actions and will use this UPS for something else or donate it when I have money for a UPS from Cyberpower(a company that actually updated their software). Sorry that I can't help the fact that I'm so disappointed in wasting my money on this product. The only thing I'm doing is explaining why and possibly helping others not make the same mistake purchasing APC products that may read this before making a purchase.

  • cloo
    chris
    Novice Novice
    chris 7 days ago (in response to Bill)

    Hi Bill, can you tell me how to fix the issue I'm having?

  • wpasquil
    Bill
    =S= Representative
    Bill 7 days ago (in response to chris)

    Chris,

    I ran a few tests on Windows 7 Pro and Windows 10 Pro. I installed PCPE 3.0.2 and configured to hibernate the systems after being on battery for 1 minute. First test I pressed Ctrl Alt Delete and selected lock system. Put the Back-UPS on battery and after 1 minute the system started the power down process. Second test I log out and after 1 minute the system started the power down process. Third test I put the system to sleep. After 3 minute nothing so I woke the system and after 1 minute it started the power down process. Forth test I configured the APC USB driver and allowed it to wake the system. I put the system to sleep and waiting 30 seconds then switched the UPS to battery. When the UPS switched to battery the system woke and after 1 minute started the power down process. 

    With the exception of having a remote session open the system should power down / hibernate depending the state the system is in. 

  • Weevie
    Steve
    Novice Novice
    Steve 21 hours ago (in response to chris)

    Chris Looks like he can't help you. Have you looking into Cyberpower products?. I'm saving my money for a Cyberpower UPS. UPS products cost a lot of money and I don't really have money to waste but I've unfortunately lost over $100 on the APC unit I purchased. APC doesn't update their software so if there are ever any problems with it they will never be fixed. So it's entirely worth it to save for a new UPS from a different company.  

  • cloo
    chris
    Novice Novice
    chris an hour ago (in response to Steve)

    No I haven't looked into Cyberpower. In the past I didn't lock this PC and PowerChute always worked perfectly, so I'm attributing the recent failure to locking but am not sure. If it continues to have this issue I might do that.

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