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Home » Spaces » UPS Management Devices & PowerChute Software » discussion » General » NMC2 communication not established

NMC2 communication not established

Discussion in UPS Management Devices & PowerChute Software started by Richard , 5 days ago
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  • richardkeymer
    Richard
    Novice Novice
    Richard 5 days ago

    Brand new APC 1500i and NMC2

    All looked good on the desk before installation, updated the firmware to 6.5 and could 'browse' to the web interface, all looked good

    Now I'm getting  Local Management-To-UPS Communication Lost

    01/11/2018 01:20:13 UPS: The local network management interface-to-UPS communication not established.
    01/11/2018 01:20:13 UPS: The local network management interface-to-UPS communication not established.
    01/11/2018 01:19:48 MDS: Communication Lost With Metering Board[7..12]
    01/11/2018 01:19:48 MDS: Communication Lost With Metering Board[1..6]
    01/11/2018 01:19:43 Environment: Integrated Input Contact 4 Critical Alarm

    Attached event log

    I have removed nmc card for 30 mins and reseated. I have re-installed 6.5 firmware

    :-(

    Attachments
  • ipicKedawinna
    Angela
    =S= Representative
    Angela 5 days ago (in response to Richard)

    Hi Richard,

    It sounds like you loaded the incorrect firmware and we can easily correct this.

    Can you confirm the exact model of your UPS?

    Can you confirm which firmware you applied?

    For Smart-UPS types, this is the correct file that should be applied: ftp://restrict:Kop$74!@ftp.apcc.com/restricted/hardware/nmcard/firmware/sumx/650/apc_hw05_aos650_sumx650_bootmon108.exe 

  • richardkeymer
    Richard
    Novice Novice
    Richard 5 days ago (in response to Angela)
    Model Number
    AP9630
    Serial Number
    ZA1711003370
    Hardware Revision
    08
    Manufacture Date
    03/14/2017
    MAC Address
    00 C0 B7 DF 1A B8
    Management Uptime
    0 Days 2 Hours 6 Minutes
    I used this firmware:
    Network Management Card 2 v6.5.0 Firmware Executable for Symmetra PX 48; 96; 100; and 160 kW Systems SFSYPX2V650
  • ipicKedawinna
    Angela
    =S= Representative
    Angela 5 days ago (in response to Richard)

    Hi Richard,

    OK, that firmware is for a Symmetra PX. If you have a Smart-UPS that your AP9630 is installed into (which is my best guess as to what "APC1500I" is for the actual UPS model), use and apply that firmware file I provided a link to and re-check that the NMC is working properly afterwards.

  • richardkeymer
    Richard
    Novice Novice
    Richard 5 days ago (in response to Angela)

    Hi Angela,

    Yep, it is a Smart-UPS I have, all working fine again now with the firmware from your reply.

    Thanks for everything :-)

    Richard

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 5 days ago (in response to Richard)

    Hi Richard - OK, you're very welcome!

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