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Home » Spaces » UPS Management Devices & PowerChute Software » discussion » General » Unable to install powerchute plugin for VCSA appliance

Unable to install powerchute plugin for VCSA appliance

Discussion in UPS Management Devices & PowerChute Software started by Dan , 10/10/2017 2:51 PM
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  • danw
    Dan
    Novice Novice
    Dan 10/10/2017 2:51 PM

    I have just set up a PowerChute appliance in our VMware environment and despite having the 'PowerChute vSphere Web client plug-in' check box ticked on the 'communications settings' menu of the PowerChute appliance I am not seeing anything appear in the 'Plug-ins for Installation' section of the vSphere Web client. 

    I've tried restarting our vCenter appliance, but this has had no effect.  The PowerChute appliance can see the hosts without any issue.

    Is there an obvious trick I'm missing?

  • wpasquil
    Bill
    =S= Representative
    Bill 10/10/2017 4:34 PM (in response to Dan)

    Hi,

    What version of vCenter Server are you running? 

  • danw
    Dan
    Novice Novice
    Dan 10/10/2017 4:40 PM (in response to Bill)

    Thanks for the swift response Bill,

    We're running 6.5.0.5500

  • wpasquil
    Bill
    =S= Representative
    Bill 10/10/2017 7:45 PM (in response to Dan)

    Hi,

    I have a few more questions,

    1 - Did you have an earlier version of the Plugin enable in that VCSA?

    2 - When you review the pcnsconfig.ini file that will be found in the PowerChute install directory / folder what is listed for enable_plugin = ?

  • danw
    Dan
    Novice Novice
    Dan 10/11/2017 12:54 PM (in response to Bill)

    Bill

    We have only just installed our UPS so there's not been any previous version of the plugin in VCSA

    enable_plugin= true

    Our VCSA appliance is not connected to the Internet (it's a standalone system) - could this be the issue?

  • wpasquil
    Bill
    =S= Representative
    Bill 10/12/2017 1:38 PM (in response to Dan)

    Hi,

    On 10/11/2017 8:54 AM, Dan said:

    Our VCSA appliance is not connected to the Internet (it's a standalone system) - could this be the issue?

    Not being connected to the Internet should not be an issue.

    Would you look in https://vcsa ip address/mob/?moid=ExtensionManager and under properties you will see extensionList. Is the PCNS extension listed? Also, if you look in the error.log file in the PCNS directory / folder do you see any errors concerning the plugin? 

    A few things that could cause the plugin to not register are

    1 - If VCSA has the same IP as another system

    2 - If VCSA is using the same domain name as another system Example LocalHost. 

  • danw
    Dan
    Novice Novice
    Dan 10/16/2017 1:53 PM (in response to Bill)

    Bill

    The PCNS extension is listed in the extension manager - and the error log has nothing relating to plugins

    VCSA has it's own IP that we haven't used on any other systems locally & it's domain is not localhost

    Cheers

    Dan

  • wpasquil
    Bill
    =S= Representative
    Bill 10/17/2017 2:45 PM (in response to Dan)

    Dan,

    Please remove the current plugin and then re-register it after restarting the vSphere web client.

    To delete the plugin

    1. Use SSH to connect to vCenter Server and login using root credentials
    2. Use cd /var/lib/vmware/vsphere-client/vc-packages/vsphere-client-serenity
    3. Find the directory matching the PowerChute plugin and remove it (rm --fr).
    4. On a Windows vCenter Server machine browse to C:\ProgramData\VMware\vSphere Web Client\vc-packages\vsphere-client-serenity
    5. Restart the vSphere Web Client with: /etc/init.d/vsphere-client restart (On Windows restart the VMware vSphere Web Client service)

    Once the Web client has restarted verify if the plugin has been remove and using https://<vcenter_server_ip>/mob as I listed in my earlier post. Once verifying the plugin has been remove open PCNS web interface and select the plugin to be added to vSphere web client. Once readded restart the vSphere web client again and then verify the PCNS plugin has been added. 

  • danw
    Dan
    Novice Novice
    Dan 11/10/2017 4:11 PM (in response to Bill)

    Bill

    Apologies for the delay  (holidays + other projects demanding my time) but upon having completed this the plugin is still not visible. 

    Also - we have a setup on another site that has a very similar build which I've tried it on and am having exactly the same result.   The Powerchute appliance is able to ping the VCSA appliance on both sites so communication shouldn't be an issue. 

    Is there any other way to get support for these products (by phone etc) as this is rapidly becoming a point of failure that I'm going to have to explain once the system is live 

  • wpasquil
    Bill
    =S= Representative
    Bill 28 days ago (in response to Dan)

    Hi,

    Please attach screen shots of what the Extension Manager is displaying. A copy of the error.log file and a copy of pcnsconfig.ini. 

    Question: Can you access the PCNS web interface using a web browser? To do so enter https://<system ip address>:6547 

    Example: https://192.168.1.10:6547

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