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Home » Spaces » UPS Management Devices & PowerChute Software » discussion » General » False load % reading on powerchute BE 9.1.1

False load % reading on powerchute BE 9.1.1

Discussion in UPS Management Devices & PowerChute Software started by Robert , 10/10/2017 1:19 PM
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  • mrnoguera
    Robert
    New Member New Member
    Robert 10/10/2017 1:19 PM

    Hello  Everyone.

    I'm having an inaccurate % load reading on powerchute 9.1.1.

    Although on the ups display all the load leds are off, the software shows a constant load of 7.0 % even there is nothing connected to the output power outlets.

    The software is running with an SURT 1000 XLI 1000VA.

    Does anyone could have a clue  about what could be happening.

    Thanks in advance for you help.

  • wpasquil
    Bill
    =S= Representative
    Bill 10/10/2017 4:32 PM (in response to Robert)

    Hi,

    PowerChute should only report what the Smart-UPS is reporting. You can try to reset the UPS

    1) Turn off and unplug UPS from wall
    2) Press and hold the OFF button again
    3) You may see a quick flash of the LED's and you should hear an audible "click" from the UPS.
    4) Plug UPS back into the wall and turn UPS back on

  • mrnoguera
    Robert
    New Member New Member
    Robert 10/11/2017 12:20 PM (in response to Bill)

    Thank you Bill.

    I tried your suggestion but had no effect.

    I was thinking may be the internal components of the ups (fans, leds, cpu) could explain the load.

  • cristiancalvet
    Cristian
    =S= Representative
    Cristian 10/12/2017 1:47 PM (in response to Robert)

    hi Robert, if bills suggestion didnt work can be a hardware problem , there is one internal component that read the output load , you can have bad this component and this cause this false load.

    regards,

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