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NMC1 with 0G-9354 Hardware

Discussion in UPS Management Devices & PowerChute Software started by Fazail , 10/7/2017 10:30 AM
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  • fazail
    Fazail
    Novice Novice
    Fazail 10/7/2017 10:30 AM

    Do anybody have Firmware (OS 3.7.3 and App Version 3.7.1) of  the hardware model 0G-9354  Symmetra px  ?

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 10/10/2017 8:09 PM (in response to Fazail)

    Hi - this is not the latest firmware. Can I confirm with you exactly why you need it before I share it? I can also provide the latest firmware instead if you weren't aware there was a newer version.

  • fazail
    Fazail
    Novice Novice
    Fazail 10/11/2017 5:25 AM (in response to Angela)

    Our APC Has a communication Problem with the metering board  Volts or Loads are displayed Zero, only Frequency is displayed 50Hz. we did upgrade the NMC Firmware to the latest and nothing changed, but since the app version APP 3.7.1 is hacked at the front of the NMC we want it to be the way it was. it will be your goodness to send the version to me.  fazail.waasai@gmail.com

    I should mention The battery modules are failed, can the above problem happen  due to  lack of DC power? if so can i energize the DC bus by 192v external DC power bank?

    Best Regards!

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 10/12/2017 6:54 PM (in response to Fazail)

    Hi,

    I am not sure about your question on this scenario and why it occurred but it sounds like there are larger problems going on here. You may want to sort out the battery issue and then we can see if a firmware flash is needed.

    What do you mean by "...but since the app version APP 3.7.1 is hacked at the front of the NMC we want it to be the way it was." I don't understand what "hacked at the front of the NMC" - do you mean written?

    It seems from your other thread, you are already in contact with local support so I'd defer to them in order to get your system and running correctly.

  • fazail
    Fazail
    Novice Novice
    Fazail 10/15/2017 5:44 AM (in response to Angela) Thanks for your replay lady! I think you should not hesitate to send me the old firmware, it wont cost you! make your heart a little, very little bigger so i can find some place for myself. Its just batteries, I thought the problem is with NMC firmware and i upgrade it but it didnt solve the problem and the alarms didnt change, (Is Hacked..) Since the APP 3.7.1 sticker is printed in the front view of NMC device I want to downgrade the upgrade i installed (if you gave me the old firmware). please send me the old firmware!!! also Can you tell me your age ;) Best Regeds! Your lovely one!
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