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APC AP9211 Password Reset

Discussion in UPS Management Devices & PowerChute Software started by Anthony , 8/7/2017 10:34 PM
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  • MrMaui76
    Anthony
    Novice Novice
    Anthony 8/7/2017 10:34 PM

    Hello,

    I've recently purchased a used APC AP9211 unit with an AP9606 Web/SNMP Management Card installed and am unable to get the password reset procedure documented at http://www.schneider-electric.us/en/faqs/FA156075/ to work. I am working on multiples of these and just got another identical unit to work just fine five minutes prior so I'm not sure what the problem could be unless it's a difference in firmware versions. The serial number of the unit is WA0014004210. Can someone provide me with a password to access the unit so that I can reset the unit to defaults?

  • B-DoubleE
    Matt
    =S= Representative
    Matt 8/8/2017 1:14 PM (in response to Anthony)

    Hi Anthony,

    The AP9211 uses a backdoor password, and not the password reset procedure of our NMC's. The backdoor password for your PDU is 127666^I9:<@

  • MrMaui76
    Anthony
    Novice Novice
    Anthony 8/8/2017 1:52 PM (in response to Matt)

    Thanks for the reply Matt. So I power up the unit and I am prompted for a username and password. I supply "apc" for the username and "127666^I9:<@" for the password, but I am not allowed access. I am using a console cable and no network cable is connected. I press the reset button on the AP9606 Web/SNMP Management Card and instead of the status light flashing amber, it returns to green after maybe 5-10 seconds, which is different behavior than another identical model that I have. It's like this particular unit has settings that it's holding on to and won't let go of. Am I doing something wrong or do you have any other suggestions?

  • B-DoubleE
    Matt
    =S= Representative
    Matt 8/8/2017 1:58 PM (in response to Anthony)

    Hi Anthony,

    Is the serial number you provided off of the network card, or off the AP9211? In order to create the proper password we need the serial of the card - you can find that on a white sticker on the card itself, or by connecting to the card via serial cable and using the username: apc password: apc -s

  • MrMaui76
    Anthony
    Novice Novice
    Anthony 8/8/2017 2:27 PM (in response to Matt)

    Hi Matt,

    I had previously provided the serial number from the 9211, not the web/SNMP management card. Following the instructions from http://www.forked.net/forums/viewtopic.php?f=13&t=3490 I was able to get into the unit using Wireshark and following a tcpdump to determine a configured username and password. I do notice that this particular unit us running ms201.bin and aos201.bin while the other two units that I have, which follow the very simple password reset process, are running ms210.bin and aos254.bin so I'm guessing that's the reason for the variation on this unit. At any rate, I have logged into the unit and successfully reset it to factory defaults. Now I think I will attempt my first ever upgrade of the firmware. Thank you for your help and awesome response time!

  • Swancoat
    Jeremy
    Novice Novice
    Jeremy 9/7/2017 10:19 PM (in response to Matt)

    Hi Matt, I'm in the exact same situation as Anthony with an old AP9211. I was wondering if I could get the password to mine? The Serial number is WA0013008378

    Thanks!

  • B-DoubleE
    Matt
    =S= Representative
    Matt 9/7/2017 11:43 PM (in response to Jeremy)

    Hi Jeremy,

    The backdoor password for that serial number is 12;7<>^I9:<?

  • Swancoat
    Jeremy
    Novice Novice
    Jeremy 9/8/2017 12:34 AM (in response to Matt)

    IN! Thank you!!

  • davisj
    Jeremy
    Novice Novice
    Jeremy 10/18/2017 6:50 PM (in response to Jeremy)

    Hi Matt, I'm in the exact same situation as Anthony with an old AP9211. I was wondering if I could get the password to mine? The Serial number is WA0031008432

    Thanks!

  • B-DoubleE
    Matt
    =S= Representative
    Matt 10/18/2017 7:56 PM (in response to Jeremy)

    Hi Jeremy,

    Backdoor password for that serial number is 12;888^I9:>=

  • davisj
    Jeremy
    Novice Novice
    Jeremy 10/18/2017 8:14 PM (in response to Matt)

    Thanks

    I provided the wrong number. 

    Here is the number found on the card.

    0100000003459530

  • wpasquil
    Bill
    =S= Representative
    Bill 10/19/2017 1:18 PM (in response to Jeremy)

    Hi,

    The number 0100000003459530 is not an accurate serial number for an AP9211. The serial number will be found on the bar code sticker on the back of the unit. 

    Similar to this for a SUA2200

    Attachments
  • tbarber
    Terry
    Novice Novice
    Terry 11/2/2017 2:21 PM (in response to Matt)

    I too have a AP9211 with a AP9606 network interface card that I cannot reset the password. The serial number is WA0024017373.

    Matt, can you help me with backdoor password to get access?

    Terry

  • B-DoubleE
    Matt
    =S= Representative
    Matt 11/2/2017 2:44 PM (in response to Terry)

    Hi Terry,

    The backdoor password for that serial number is 13:7<9^I9:=@

  • tbarber
    Terry
    Novice Novice
    Terry 11/2/2017 3:32 PM (in response to Matt)

    Matt,

    It didn't work, I assume I use "apc" as the username?

    Terry

  • B-DoubleE
    Matt
    =S= Representative
    Matt 11/2/2017 4:03 PM (in response to Terry)

    Hi Terry,

    Correct, you would use lowercase "apc" as the username. Was the serial number you gave me off of the PDU, or from the network card? I would need the serial number off of the NMC to give the proper backdoor password.

  • tbarber
    Terry
    Novice Novice
    Terry 11/2/2017 4:34 PM (in response to Matt)

    Sorry wrong Serial Number, NMC Serial Number is WA0024013341.

    Thanks,

    Terry

  • B-DoubleE
    Matt
    =S= Representative
    Matt 11/2/2017 4:36 PM (in response to Terry)

    No worries - the backdoor password for that serial is 136797^I9:=@

    After using "apc" as the username, and the backdoor password, the unit will be reset to factory default credentials. You can then login with the default username/password combo of apc/apc.

  • tbarber
    Terry
    Novice Novice
    Terry 11/2/2017 4:44 PM (in response to Matt)

    Worked, thanks very much!

  • bdavid.bgd
    Bryce
    Novice Novice
    Bryce 1/11/2018 12:25 AM (in response to Matt)

    Hi Matt!

    I just recently picked up an AP9211 with an NMC serial of WA0009015217, may I please have the backdoor password to reset back to defaults?

    Thank you very much Matt!!! : )

  • B-DoubleE
    Matt
    =S= Representative
    Matt 1/11/2018 2:21 PM (in response to Bryce)

    Hi Bryce,

    Backdoor password for that serial number is 13866=^I9:;E

  • bdavid.bgd
    Bryce
    Novice Novice
    Bryce 1/11/2018 6:52 PM (in response to Matt)

    You are Awesome! Thank you very much Matt! : )

  • MikeBarnhart
    Mike
    New Member New Member
    Mike 2/6/2018 6:37 PM (in response to Matt)

    I have an AP9211 with an AP9606 card - the card's serial is WA0108009893

    can you tell me the backdoor password please?

    thanks!

  • B-DoubleE
    Matt
    =S= Representative
    Matt 2/6/2018 6:43 PM (in response to Mike)

    Hi Mike,

    Backdoor password for that card is 12<<>9^I9;;D

  • MikeBarnhart
    Mike
    New Member New Member
    Mike 2/9/2018 1:22 PM (in response to Matt)

    thanks! you're a lifesaver!

    can you also tell me the password for my other AP9606 card sn WA0108006062

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