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AP9617 Factory Reset

Discussion in UPS Management Devices & PowerChute Software started by Shaun , 7/30/2017 3:08 AM
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  • smccloud
    Shaun
    Novice Novice
    Shaun 7/30/2017 3:08 AM

    I purchased a used AP9617 from eBay for my used SmartUPS 1400 (free from work) however I cannot get it to pull an IP.  Is there a way to perform a factory reset without the serial cable?  I do not have said cable and would prefer not to buy one if I can avoid it.

  • UnexpectedBill
    William
    Apprentice Apprentice
    William 7/30/2017 8:10 AM (in response to Shaun)

    To the best of my knowledge, you'll have to get the serial cable. That said, you can find the pinouts online to build your own. Or if you really need it now, to jam wires into the connector (easy to do on the UPS/management card  side, hard to do on the computer/serial port side).

  • Brad_C
    Brad
    Apprentice Apprentice
    Brad 7/30/2017 9:17 AM (in response to Shaun)

    You should be able to set a temp IP address using arp. Does this link help?

    http://bruin.me.uk/node/93

  • smccloud
    Shaun
    Novice Novice
    Shaun 7/31/2017 1:11 PM (in response to Brad)

    Unfortunately, I do not know the MAC address so I can't really use that :(

  • wpasquil
    Bill
    =S= Representative
    Bill 7/31/2017 2:56 PM (in response to Shaun)

    Hi,

    If you remove the card from the UPS you should see the address on a sticker on the bottom of the card along with the part number and serial number. 

  • smccloud
    Shaun
    Novice Novice
    Shaun 7/31/2017 3:03 PM (in response to Bill)

    I actually just ordered a cable today.  Problem I have is I that I will have to take down my whole home network to pull the card and the wife doesn't like that.

  • BlueSky
    Joe
    Apprentice Apprentice
    Joe 7/31/2017 3:08 PM (in response to Shaun)

    I've hot-swapped NMC-2 cards before without an issue.  Not sure if this will work on the AP9617 however.

  • smccloud
    Shaun
    Novice Novice
    Shaun 7/31/2017 3:14 PM (in response to Joe)

    The combination of the UPS I have and the AP9617 does not support hot swapping :(

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 7/31/2017 4:11 PM (in response to Shaun)

    Where did you see that stated? If it is an old user's guide, it may be outdated.

    Refer to updated info here -> http://www.apc.com/us/en/faqs/FA156132

    It will be fine to hot swap with your UPS and AP9617 combination.

  • smccloud
    Shaun
    Novice Novice
    Shaun 7/31/2017 4:25 PM (in response to Angela)

    I read that, c says you can only hit swap if your ground and power pins are longer then the communication pins. Looked at the eBay listing Shaun and it doesn't appear they are to me. I'll post a link when I'm back at m my desk.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 7/31/2017 4:32 PM (in response to Shaun)

    Yes, the pins should be longer on all models of AP9617 as far as I know and have seen, even with really old manufacture dates. The picture in the ebay listing may also only be the top of the card/PCB and the pins are longer on the underside of the card only.

    Either way, this may be a moot point if you got the serial cable (or made one). You could just log in and modify the boot mode and TCP/IP settings without removing the NMC from the UPS.

  • smccloud
    Shaun
    Novice Novice
    Shaun 7/31/2017 4:56 PM (in response to Angela)

    I won't have the serial cable until next week so I will try pulling it tonight.

  • smccloud
    Shaun
    Novice Novice
    Shaun 8/1/2017 2:57 AM (in response to Shaun)

    Pulled the card tonight, it did shut the fan off.  Ended up smelling hot shortly after a while.  Powered it off and the fan started up fine after words.  However, so far the arp method is not working for me :(

  • Brad_C
    Brad
    Apprentice Apprentice
    Brad 8/1/2017 6:30 AM (in response to Shaun)

    These days I just plug the card into a switch and run tcpdump. Sooner or later the card will make some request over the network and *boom* you have the MAC and the IP. Of course if someone has changed the default credentials then you're up the creek, but it's an easy way of picking up the relevant addresses.

  • smccloud
    Shaun
    Novice Novice
    Shaun 8/9/2017 2:56 PM (in response to Brad)

    Well, got my cable yesterday and of course my USB -> Serial adapter is bad.  Now I have to wait for a new adapter to show up......

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