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Home » Spaces » UPS Management Devices & PowerChute Software » discussion » General » symmetra px communication lost with metering board.

symmetra px communication lost with metering board.

Discussion in UPS Management Devices & PowerChute Software started by Fazail , 7/17/2017 7:53 AM
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  • fazail
    Fazail
    New Member New Member
    Fazail 7/17/2017 7:53 AM

    Hi everyone!

    I have a Symetra Px (160kw) UPS after a sudden shutdown the UPS does not start and gives these alarm:

    1: communication lost with metering board.

    2: No power module installed.

    3: Battery monitor card removed

    4: UPS output turned off.

    5: Start up configuration failed

    any  help?

  • wpasquil
    Bill
    =S= Representative
    Bill 7/17/2017 6:29 PM (in response to Fazail)

    Hi,

    I asked the 3 Phase support team in in North America and they recommend you contact 3 phase support in your region for assistance. 

    Here is a link to the main contact page for Schneider Electric support http://www.apc.com/us/en/support/contact-us/index.jsp After opening the link change the country to your location and you will be provided call in information along with an e-mail option. 

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