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Agent not installing

Discussion in UPS Management Devices & PowerChute Software started by nicolas , 12/16/2008 8:10 AM
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  • ioscom
    New Member New Member
    nicolas 12/16/2008 8:10 AM

    I have installed a SMART-UPS 2200VA TOWER protecting 2 (a domain controller and a file server) servers and a firewall. I have connected the usb cable to the domain controller(win 2003 standard ed) and have loaded all the s/w successfully (agent, server and console) on this server and can use the application successfully.

    However when I attempt to load the agent on the file server (Win 2008 64bit) I receive the error "Messenger service is not running..." and the powerchute business edition is Unable to start the Messnger service. I cannot locate it in control panel to start it either as per suggestion. (what is the name of it? If I have already used the usb connection for the other server how do i connect to the 2nd server directly from the ups - or does it communicate via the ethernet interface?) (But according to the installation it looks for ups or com1)
    i.m at a loss

  • Erasmus
    =S= Representative
    Don 12/16/2008 1:23 PM (in response to nicolas)

    To start the Messenger service you need to go to Start menu -> Run -> services.msc, and scroll down the list until you find the Messenger service. From here you can enable/disable the service and set it's execution properties.

    The way PowerChute B.E. works is that you have a server process on one computer looking out over the network to specified "agent" computers, which of course, have the agent process installed. These agents are the ones that communicate with the UPS, so they need the direct serial/usb connection. You access the server processes' listing of all the monitored agents through the console.

    So, typically you have one computer with a server, console and an agent (because that computer should have it's own UPS), and then you have other "agent" computers on the network, each with their own UPS. You CAN have more than one computer linked to one UPS, but this setup requires our AP9607 interface expander card.

  • ioscom
    New Member New Member
    nicolas 12/16/2008 11:07 PM (in response to Don)

    Hi, thanks or your reply.
    But I have used the usb connector to connect to the main server (domain controller). So how do i physically connect to the other server ?

  • TaSpEc
    Apprentice Apprentice
    Andrew 12/17/2008 3:15 PM (in response to nicolas)

    There is no way to connect 2 computers to 1 ups without either a serial interface expander card (AP9607), network management card (AP9617), or share ups (AP9207). The first two cards go into the smart slot in the back of the ups, the share ups is a rack appliance about the size of a switch that you can connect up to 8 computers to serially and then connect the share ups to the ups. Hope this information helps

  • eideh89
    New Member New Member
    abdullah 3/20/2017 1:07 PM (in response to Andrew)

    i can't find Messenger service in services

    any advice

  • wpasquil
    =S= Representative
    Bill 3/20/2017 1:47 PM (in response to abdullah)


    What version of PowerChute Business Edition are you running and what is the OS the Agent is installed on? If the OS is Windows this may be a Microsoft limitation. Microsoft omitted the messenger service that it provided staring with Windows NT and ended with Windows Vista. PowerChute used the Microsoft messaging service to post to the local system as well as remote systems so since the service is no longer available PowerChute cannot post messages. 

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