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Home » Spaces » Racks, Rack Accessories, & Cooling » discussion » General » AP7900 Will not turn on, display red indicator light

AP7900 Will not turn on, display red indicator light

Discussion in Racks, Rack Accessories, & Cooling started by Michael , 4/21/2018 1:08 PM
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  • MikeVesco
    Michael
    New Member New Member
    Michael 4/21/2018 1:08 PM

    Hello,

    I have a AP7900 and it was working fine before I made the attempt to upgrade the firmware. I was using th FTP to transfer the proper files (apc_hw02_aos_392.bin & apc_hw02_rpdu-39.bin when the device quit working. I guess now it is in a brick stat. What are my options to recover from this process? Is replacing the AP9517MS3 card an option? Can I make any type of attempt to reprogram using a TFTP server?

    Mike

  • SEbmix
    Ben
    =S= Representative
    Ben 4/24/2018 12:31 PM (in response to Michael)

    Hi Michael,

    There could have been an issue during the transfer of files and the firmware got corrupted.  You could attempt to update the firmware again via the wizard or FTP again, if you are still able to access the unit remotely.  If that is unsuccessful, I would recommend you call into our tech support line for further assistance to see if we can recover the unit.  Our phone number in the US is 800-800-4272, and then follow the menu options for tech support.  The network card in this model is not replaceable, unfortunately. 

    - Ben

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