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Brand new SRT2200RMXLI dead on arrival?

Discussion in Smart-UPS & Symmetra LX / RM started by Gökhan , 12 days ago
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  • Break16
    Gökhan
    New Member New Member
    Gökhan 12 days ago

    hello

    today we received our brand new SRT2200RMXLI

    but it seems the device is dead?

    we get the following message

    Can someone help?

    thank you

  • Terry_Kennedy
    Terry
    Apprentice Apprentice
    Terry 11 days ago (in response to Gökhan)

    Since it is the weekend, I don't know if you'll see an official APC response. My German is pretty rusty, but I think it is saying that the battery is not connected and UPS mode is not available, only things like surge protection.

    APC used to ship new units with the battery pack disconnected - I don't know if that is the way they still ship them. Most of the newer units have a pop-off front panel and you should see a battery cable (red and black wires and some color of 2-pin connector). Can you confirm that the battery pack cable is plugged into the UPS cable under that cover? Some of the smaller units have an external battery disconnect plug, usually under a black triangular cap on the rear of the UPS (newer units, older ones used a loop of wire and the regular 2-pin battery connector). If the cap is plugged in, then it is connected. If the cap is dangling via a strip of plastic or string, it needs to be plugged into the matching connector.

  • Break16
    Gökhan
    New Member New Member
    Gökhan 11 days ago (in response to Terry)
    On 4/14/2018 9:34 AM, Terry said:

    I think it is saying that the battery is not connected and UPS mode is not available, only things like surge protection.

    right the apc is showing exactly this :-)

    Yes I checked this. under the bezel everything is connected to each other 

    still same :-(

  • Benji
    Benjamin
    Novice Novice
    Benjamin 8 days ago (in response to Gökhan)

    Do you have a compatible battery in spare which you could use? Maybe from another UPS of this model.
    I am not familiar with this specific one but usually the batteries can be hot plugged.

    Can you post an image of the connector? Also try reconnecting it and check if it looks normal.

    In English the message reads: "Battery not connected. Outage protection not available"

  • wpasquil
    Bill
    =S= Representative
    Bill 7 days ago (in response to Gökhan)

    Hi,

    Since the unit is new and under warranty you should contact local support for assistance. You should be with the unit and able to perform troubleshooting steps. If needed a replacement battery will be provided or the unit will be replaced. 

    Here is a link to local support contact information http://www.apc.com/at/de/support/contact-us/index.jsp

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