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Smart UPS RT-6000 logs and firmware

Discussion in Smart-UPS & Symmetra LX / RM started by Kris , 3/12/2018 1:07 PM
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  • krisleeds
    Kris
    Novice Novice
    Kris 3/12/2018 1:07 PM

    Hi,

    I inherited this as part of the role here. Think its massively out of date in terms of firmware and today had a split second power cut and it didn't cut in.

    My questions are:

    How to update the firmware? I can't find anything relating to the RT6000

    Why did it cut out? Log says 

    03/12/2018 11:41:26 UPS: The output power is turned off due to a low battery.

    The battery seems good, but had a lot of alerts post power cut as below

    03/12/2018 12:04:14 UPS: The battery is now installed.
    03/12/2018 12:03:51 UPS: The battery is not installed properly.
    03/12/2018 12:03:32 UPS: The battery is now installed.
    03/12/2018 12:03:13 UPS: The battery is not installed properly.
    03/12/2018 11:58:24 UPS: The battery is now installed.
    03/12/2018 11:58:05 UPS: The battery is not installed properly.
    03/12/2018 11:57:23 UPS: The battery is now installed.
    03/12/2018 11:57:01 UPS: The battery is not installed properly.
  • wpasquil
    Bill
    =S= Representative
    Bill 3/12/2018 2:34 PM (in response to Kris)

    Hi,

    The battery installed, battery not installed could indicate a battery battery pack. What is the exact model and serial numbers of the unit? You will find the information on the bar code sticker.

  • krisleeds
    Kris
    Novice Novice
    Kris 3/12/2018 2:54 PM (in response to Bill)

    Hi Bill,

    SURT6000XL

    NS0851010140

    The NMC says Application module - v3.5.8 & APC OS - v3.6.1

  • wpasquil
    Bill
    =S= Representative
    Bill 3/12/2018 4:54 PM (in response to Kris)

    Hi,

    The SURT6000 does not have upgradeable firmware. The NMC does have upgradeable firmware. Here is a link to the latest firmware for AP9630 and AP9631 NMC. http://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-2/P-AP9630 You will need SFSUMX650

    As for cutting power, the log is showing battery installed and uninstalled so it is very possible the batteries are bad. The unit is 9 plus years old so if the batteries have not been replace that would explain the issue. 

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 3/12/2018 7:24 PM (in response to Bill)

    Just one correction, it looks like the UPS has an AP9617/18/19 model network management card (not AP9630 or AP9631) based on the fact it has 3.X.X firmware  currently so the latest firmware for that is AOS 3.7.3/application v3.7.2. Look for part number SFSUMX372 here: http://www.apc.com/shop/us/en/products/Network-Management-Card-v3-7-2-Firmware-for-Smart-UPS-with-AP9617-8-9/P-SFSUMX372?isCurrentSite=true

  • krisleeds
    Kris
    Novice Novice
    Kris 3/13/2018 8:14 AM (in response to Angela)

    Thanks Bill.

    Last question - i have new batteries - but are they hot-swappable - or would we need to bring the UPS down before swapping?

    i.e. can i do it in the middle of the day causing no downtime?

  • krisleeds
    Kris
    Novice Novice
    Kris 3/13/2018 9:42 AM (in response to Angela)

    Windows crashed the upgrd_util.exe during the 3.7.3 update. The version is now 3.7.3 as can see that in Telnet, BUT the web interface won't load and the email alerting has stopped. Tried it a couple of times and the same thing happened - Windows 10 client PC.

    Looking to speak to Chat Support when its open (im UK based) or would appreciate some guidance please... :/

  • krisleeds
    Kris
    Novice Novice
    Kris 3/13/2018 1:57 PM (in response to Angela)

    I have flashed via FTP and all OK now

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