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Powerchute Business Edition Agent 9.0 installation help

Discussion in Smart-UPS & Symmetra LX / RM started by Nitin , 3/15/2012 9:01 AM
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  • Nitinr
    New Member
    New Member
    Nitin 3/15/2012 9:01 AM

    We have a Smart UPS 3000.

    Installed the BE server and agent on a 2003 server which is connected to UPS through USB cable.

    We have 4 other servers to connect (communication for shutdown purposes) to this UPS.
    When I try to install the agent on other servers it asks for communication options. What does this mean? According to my understanding main BE server is connected to UPS through USB. The agent on another server should connect to server rather than the UPS itself.

    On another server what i did was select usb communication setting to finish installation of agent. But when I try to add this server to the device list, i can see it there but while adding it there is an error. I am not sure if communication is happening between BE server and this agent.

    Kindly help.


  • JonPro
    =S= Representative
    Jonathan 3/19/2012 3:45 PM (in response to Nitin)


    For you to be able to install PowerChute Business Edition Agent, it needs to be connected directly to the UPS via the USB or Serial cable. PCBE Agent communicates thru this method in order for it to manage and control the UPS. Unfortunately you can only use one method/cable at a time. If you are using an SU or SUA SmartUPS you can purchase an Interface Expander or Share-UPS so that you could have more serial ports available.

    For a PCBE Agent to be added or communicate to the PCBE Server, a network should be present. PCBE Agent, Server and Console communicates through the network.

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