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SRT10KXLI / with Power sys Error 00020

Discussion in Smart-UPS & Symmetra LX / RM started by Haider , 7/24/2017 9:49 PM
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  • haiderapc
    Haider
    New Member New Member
    Haider 7/24/2017 9:49 PM

    I have unit work since 9 months, and today UPS dropped the load and give fault as below picture (Power Sys Error 00020) , But the when I restart it, its worked again normally . please advice what this fault ? and why its happened .

  • mkhari2000
    hari
    New Member New Member
    hari 28 days ago (in response to Haider)

    some problem occurs to me, please share the solution.

  • www.bdcservices.com.au
    BDC Services
    Novice Novice
    BDC Services 28 days ago (in response to Haider)

    Here is a related thread. This is a common fault on the SRT range. They mention a UPS firmware update MAY resolve the issue. http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/11333/srt8kxli-power-sys-error-00020 

    Another method would be to perform the brain dead procedure which discharges the UPS's capacitors of all DC voltage. At this point the UPS will be turned off (including the output power to your load) and will be completely inoperable. 

    This FAQ guides you on how to perform it for all other Smart UPS models but not the SURT / SRT. http://www.apc.com/au/en/faqs/FA156611/ (APC should be able to direct further on this)

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