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home » spaces » Smart-UPS & Symmetra LX / RM » discussion » General » Problems getting Powerchute 8.0.1 to connect to my 2200 UPS

Problems getting Powerchute 8.0.1 to connect to my 2200 UPS

Discussion in Smart-UPS & Symmetra LX / RM started by Steve , 1/2/2010 2:57 PM
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  • Wizzzard
    Steve
    New Member
    New Member
    Steve 1/2/2010 2:57 PM

    Hi All
    I have problems getting Powerchute 8.0.1 to connect to my 2200 UPS.

    I'm using a serial cable that cane with it and a serial-USB converter to connect to my windows XP Pro laptop. Is this why it will not connect?

    I use the serial-USB converter to connect to many other things with no problem. The Driver is installed.

    When I configured Powerchute, I selected COM3, the one device manager shows as being the one for the serial-USB converter

    Any help would be appreciated

    Many thanks

    Wizzzard

  • Wizzzard
    Steve
    New Member
    New Member
    Steve 1/3/2010 8:42 PM (in response to Steve)

    Hi All
    Just for reference, I’ve resolved this issue. The Serial-USB converter was causing Powerchute to fail to connect to the UPS. As soon as I moved the UPS to the serial port on my PC it found it!

    Regards

    Wizzzard

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