We moved our office and somehow the battery communication cable got lost. We have the Matrix Smartcell XL battery module.
This apparently isn't a regular RJ-11 jack and without it the UPS constantly displays "no battery communication". I've scoured this site and eBay for replacement but so far no luck. Could someone more knowledgeable than myself tell me where I could get one of these or what the part number is so I can order it. Maybe even what kind of jack this is.
this is a 4 wire crossover RJ-9 cable i believe - APC part # 0W0271-A
i can check stock on this for you tomorrow and check how we can get you one.
Thank you so much. I've sent an email to tech support as well. I'm looking forward to getting this thing back online.
Again I really appreciate your help in this matter. This is why I always buy APC. Best product, even better people.
I can get RJ-9 connectors here local. I'll assume when you say "crossover" you mean the wires flip 180 degrees when crimped or do they flip on each side?
Either way i'm in a pickle and need one ASAP. My boss is going to freak when he finds out. I don't really like my job but I don't want to lose it either. He's just itching to can me and I don't need to add to his ever growing list of reason to let me go.
Message was edited by: chopfooey
i cant give you the details on the cable since its marked as proprietary but please confirm your email address in your profile and I can submit an order and hopefully get you a cable for monday if you tell me by about 2pm EST.
i would hope that would be agreeable :-)
also - be prepared to provide your shipping address/contact phone # when I email you ;-)
Thanks for the super quick reply. According to tech support this cable is a standard phone headset cable and I can get one from Radio Shack or Wally World.
I really appreciate your help. Your service is the standard by which I judge others and many fall far short. I only wish every company was as concerned about their customers as you.
Best wishes to you and yours this holiday season.
i am pretty sure its not standard...it is the same RJ-9 connector though.
let me know if you still need it afterwards.
happy holidays to you too :)
According to the email from Tech support it's a standard phone headset cable. The curly one from the base to the headset. I hope so because the email also said they don't sell the cord separately it only comes with a new XL pack.
I will try the RJ-9 headset cable later today and get back with you.
Again thank you so much for your time and consideration in this matter.
i removed your address/contact info from the post but saved it myself so you dont get spammed, etc
let me know how you make out. after investigating, i guess it will work. someone tried it out supposedly here.
oh and FYI - the UPS will still function correctly and go to battery and all that stuff - the only things it CAN'T do/tell you without the battery comm cable are - the number of batteries you have, their type (smartcell/smartcell-XR), and their status/health (good/bad). it will still go to battery during a power problem just as it normally would.
The new cable I purchased didn't work but one I found on an old rotary phone worked fine. Go figure.
The UPS is now happy and so am I.
Thanks for all your help in this matter.
Rarely do I get to deal with a company of such caliber.
Message was edited by: chopfooey
glad it worked out ;-)
i appreciate the comments as well. please let us know if you need anything else!
He bought second-hand Matrix 5000 and I do not have the connection cable, could you tell me how to make one?
Can you send me by mail?
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