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home » spaces » Smart-UPS & Symmetra LX / RM » discussion » General » Management Card cant see UPS during Runtime Calibrations and Mains Outages

Management Card cant see UPS during Runtime Calibrations and Mains Outages

Discussion in Smart-UPS & Symmetra LX / RM started by simon , 1/15/2011 4:15 PM
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  • showard
    simon
    Novice
    Novice
    simon 1/15/2011 4:15 PM

    I have taken delivery and installed the following

    2 SMX750i UPS's
    2 SMX1000i UPS's
    1 SMX1500i UPS
    and 1 SURDT3000xli + Extended runtime battery pack

    They have all been installed and the Mgmt card 2's installed, i.p's setup hostnames, email alerts etc ok.....

    On all of the 750's and 1000's when issuing a runtime calibration, the ups actions the command, but the mgmt card reports it has lost connection to the ups for the duration of the test, the 1500 and 3000 do not do this, cards are identical firmware levels.

    The same thing happens when they switch to battery by turning off the mains input, but if it does i'll never receive the email alerts when the mains power does indeed go off, which is a problem

    Anyone got any ideas?

  • showard
    simon
    Novice
    Novice
    simon 1/17/2011 10:24 AM (in response to simon)

    Call logged with APC support

  • clarkson
    Rob
    =S= Representative
    Rob 1/17/2011 7:39 PM (in response to simon)

    Sorry for the delay it was over the weekend. Phone support should be just as effective.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 1/17/2011 8:04 PM (in response to Rob)

    i have seen some issues with SURTD3000XLI units in the past that we addressed.

    can you PM me your call support case number if you have one? also, what are the first few digits of the serial numbers on these devices. please provide the first (6) characters of the serial numbers for the UPSs and NMCs. Thanks.

  • showard
    simon
    Novice
    Novice
    simon 1/20/2011 1:09 PM (in response to Angela)

    PM Sent

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 1/20/2011 3:46 PM (in response to simon)

    thanks. got it and replied back. we'll work together on your phone case. i asked for some additional info there.

  • showard
    simon
    Novice
    Novice
    simon 2/7/2011 8:27 PM (in response to Angela)

    APC have shipped me a revision 'B' management card 2 which fixes the issue

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 2/7/2011 8:40 PM (in response to simon)

    great!

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