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It is accurate that APC will NOT cover under contract units which are 10 years old?

Discussion in Smart-UPS & Symmetra LX / RM started by Boyan , 15 days ago
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  • bbiandov
    Boyan
    Apprentice
    Apprentice
    Boyan 15 days ago

    Hi everyone,

    It is accurate that APC will NOT cover under contract units which are 10 years old?

    I have these and I'm told they are no longer eligible for coverage under APC service contract?

    Model

    Serial #

    SURTD5000XLT

    NS0635019xxx

    SURTD5000XLTQ

    QQ1536270xxx

    SURTD5000XLT

    NS632006xxx

    SURTD5000XLT

    NS632007xxx

     

  • wpasquil
    Bill
    =S= Representative
    Bill 14 days ago (in response to Boyan)

    Hi,

    The Smart-UPS line has a maximum of 6 years of warranty. Any extended warranty must be purchased while the standard factory warranty is in affect. As an example for your units the standard warranty was 2 years and you could have purchase an additional 1 and 3 year warranty bring the units to the maximum of 6 years.  

  • bbiandov
    Boyan
    Apprentice
    Apprentice
    Boyan 14 days ago (in response to Bill)

    Thanks Bill,

    I'm even more confused; I was able to purchase extended contracts from APC twice -- each time for 3 years? I'm happy to share the PDF scan via PM. Has the policy changed lately? And what is the current credible and enforced extended warranty policy of APC?

    I am asking because a vendor just quoted a THIRD extension of the warranty contract for 3 more years. 

    Thanks

    ~B

  • wpasquil
    Bill
    =S= Representative
    Bill 14 days ago (in response to Boyan)

    Hi,

    The policy has not changed. It has been 6 years for Smart-UPS for the 14 years I have worked here. The issue is enforcement. People sell extended warranties even though they should not.

  • bbiandov
    Boyan
    Apprentice
    Apprentice
    Boyan yesterday (in response to Bill)

    Thanks Bill -- I don't mean to be a devil's advocate but I do need to ask:

    So if I get someone to sell me a contract -- be it a partner or reseller -- do I take it correctly that APC WILL HONOUR it?

    Thanks

    ~B

  • GoNz0
    Gareth
    Apprentice
    Apprentice
    Gareth yesterday (in response to Boyan)

    I bought one from a 3rd party that had bought it in error, it was activated without issue. Of course I had read on APC's site about warranty extension and knew the maximum was 6 years from original purchase so my 3 year warranty was extended to 6.

  • bbiandov
    Boyan
    Apprentice
    Apprentice
    Boyan yesterday (in response to Gareth)

    @gareth Excellent! That's what I needed to confirm. Thank you!

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