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Looking for firmware for AP9616 on Matrix 5000

Discussion in Smart-UPS & Symmetra LX / RM started by Alek , 5/1/2015 12:40 AM
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  • DarthUPS
    Alek
    Novice
    Novice
    Alek 5/1/2015 12:40 AM

    Hello.

    We have 4 old Matrix 5000 UPSes with AP9616 AP9619 management cards on all of them. One of the unit's web interface does not load giving error message: "Error: The application was not able to load."

    So after searching around it looks like reflashing the firmware could fix this problem, but I cannot find the firmware for this particular Managment Card/UPS cobination. I see versions for Symmetra adn Spar-UPS, but not for Matrix 5000.

    Would these possibly still be compatible with Matrix 5000?

  • Terry_Kennedy
    Terry
    Apprentice
    Apprentice
    Terry 5/1/2015 6:46 AM (in response to Alek)

    The Smart-UPS downloads will work - the one you want is here. While the download description doesn't mention the Matrix units, there's a clue in the filename, SFSUMX372 - the MX stands for MatriX. I'm not sure why the description doesn't mention it - probably because the Matrix units have been discontinued for something like 10 years now.

  • DarthUPS
    Alek
    Novice
    Novice
    Alek 5/1/2015 5:51 PM (in response to Terry)

    Hi Terry, thank you for quick reply.

    My card is AP9619, I will be attempting the update tonight.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 5/1/2015 6:05 PM (in response to Alek)

    Can you confirm where you see AP9616? I assumed this was a typo as I don't believe this was a released SKU.

    A screenshot from the interface too would be helpful or one of your cards that shows AP9616 as its model number.

  • DarthUPS
    Alek
    Novice
    Novice
    Alek 5/1/2015 6:10 PM (in response to Angela)

    My appollogies Angela, you are correct - it is AP9619.

    Thank you very much for your help Terry and Angela I will be trying the update tongiht and will let you guys know how it goes.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 5/1/2015 8:27 PM (in response to Alek)

    No problem!

  • DarthUPS
    Alek
    Novice
    Novice
    Alek 4/17/2017 5:40 AM (in response to Angela)

    Resurrecting my own old thread, I cannot seem to download the needed file from here:

    http://www.apc.com/ca/en/tools/download/download.cfm?sw_sku=SFSUMX372&software_id=DBUE%2D82CJMS&family=&part_num=&swfam=55_92&tsk=

  • wpasquil
    Bill
    =S= Representative
    Bill 4/17/2017 11:56 AM (in response to Alek)

    Hi,

    Sorry for the inconvenience. The link worked perfectly for me. Try it again and if you still have an issue use this link 

    ftp://restrict:Kop$74!@ftp.apcc.com/restricted/hardware/nmcard/firmware/sumx/

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