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Looking for firmware for AP9616 on Matrix 5000

Discussion in Smart-UPS & Symmetra LX / RM started by Alek , 5/1/2015 12:40 AM
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  • DarthUPS
    Alek
    Novice
    Novice
    Alek 5/1/2015 12:40 AM

    Hello.

    We have 4 old Matrix 5000 UPSes with AP9616 AP9619 management cards on all of them. One of the unit's web interface does not load giving error message: "Error: The application was not able to load."

    So after searching around it looks like reflashing the firmware could fix this problem, but I cannot find the firmware for this particular Managment Card/UPS cobination. I see versions for Symmetra adn Spar-UPS, but not for Matrix 5000.

    Would these possibly still be compatible with Matrix 5000?

  • Terry_Kennedy
    Terry
    Apprentice
    Apprentice
    Terry 5/1/2015 6:46 AM (in response to Alek)

    The Smart-UPS downloads will work - the one you want is here. While the download description doesn't mention the Matrix units, there's a clue in the filename, SFSUMX372 - the MX stands for MatriX. I'm not sure why the description doesn't mention it - probably because the Matrix units have been discontinued for something like 10 years now.

  • DarthUPS
    Alek
    Novice
    Novice
    Alek 5/1/2015 5:51 PM (in response to Terry)

    Hi Terry, thank you for quick reply.

    My card is AP9619, I will be attempting the update tonight.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 5/1/2015 6:05 PM (in response to Alek)

    Can you confirm where you see AP9616? I assumed this was a typo as I don't believe this was a released SKU.

    A screenshot from the interface too would be helpful or one of your cards that shows AP9616 as its model number.

  • DarthUPS
    Alek
    Novice
    Novice
    Alek 5/1/2015 6:10 PM (in response to Angela)

    My appollogies Angela, you are correct - it is AP9619.

    Thank you very much for your help Terry and Angela I will be trying the update tongiht and will let you guys know how it goes.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 5/1/2015 8:27 PM (in response to Alek)

    No problem!

  • DarthUPS
    Alek
    Novice
    Novice
    Alek 9 days ago (in response to Angela)

    Resurrecting my own old thread, I cannot seem to download the needed file from here:

    http://www.apc.com/ca/en/tools/download/download.cfm?sw_sku=SFSUMX372&software_id=DBUE%2D82CJMS&family=&part_num=&swfam=55_92&tsk=

  • wpasquil
    Bill
    =S= Representative
    Bill 9 days ago (in response to Alek)

    Hi,

    Sorry for the inconvenience. The link worked perfectly for me. Try it again and if you still have an issue use this link 

    ftp://restrict:Kop$74!@ftp.apcc.com/restricted/hardware/nmcard/firmware/sumx/

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