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home » spaces » Back-UPS & Surge Protectors » discussion » General » Cannot INSTALL PowerChute 3.0.2 on Windows 7

Cannot INSTALL PowerChute 3.0.2 on Windows 7

Discussion in Back-UPS & Surge Protectors started by Mike , 1/15/2013 9:42 PM
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  • Ripley
    Mike
    Novice
    Novice
    Mike 1/15/2013 9:42 PM

    Not to be confused with this thread, I guess --

    http://forums.apc.com/spaces/6/racks-rack-accessories-cooling/forums/general/2062/ap7941-208v-display-is-208v-amp-s-right

    Can't get the program to install on new Windows 7 machine, no previous installs.
    I get to the "Destination Folder" step, push "Next", nothing happens.

    I've seen the "error code 2738" before when I was unable to uninstall a different program on this machine.
    I get no error messages with this install, it just won't go to the next step.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 1/16/2013 2:17 PM (in response to Mike)

    here are a few items to try:

    •can you please do the following and post the log file? if you don't want to post it, let me know and i'll arrange for you to send it to me.

    1. Trigger the installation process by executing (double clicking) PCPE_Setup.exe
    2. Go to c:\users\<admin user name>
    3. Copy the PCPE_3.0.msi file to the desktop
    4. Open a command prompt as administrator
    5. Change directory to desktop
    6. Run the command

    msiexec /i PCPE_3.0.msi /l*vx install.txt (letter l then *vx)

    7. The installer UI will be launched again
    8. Run the normal installation steps
    9. Send us the log file "install.txt" for analysis that is created.

    • Check if Windows Script host engine is not registered to the OS. to fix this issue run the command wscript -regserver
    (For info on Windows script host see http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/wsh_overview.mspx?mfr=true)

    • If the above fails then try registering the Scripting run time dll using the command regsvr32 c:\Windows\System32\scrrun,dll

  • Ripley
    Mike
    Novice
    Novice
    Mike 1/16/2013 9:09 PM (in response to Angela)

    Thanks so far, only so literate here.
    Please explain --

    "5. Change directory to desktop"

    Something I'm doing in the command prompt?

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 1/16/2013 9:28 PM (in response to Mike)

    yes, you'll need to do something like "cd c:\users\bob\Desktop"

    i find it easiest if you open up windows explorer and type cd<space> then just drag and drop your desktop folder icon into the prompt window and it will type the path out for you.

    this may help http://dosprompt.info/

  • Ripley
    Mike
    Novice
    Novice
    Mike 1/16/2013 11:59 PM (in response to Angela)

    Head spinning.
    Here's a link to txt file and screen cap of Windows Installer after getting through command prompt stuff (2 files) --

    https://www.dropbox.com/sh/1lu49ohkr1hm91k/ra9Lsz--lD

    The last resort stuff seemed to produce nothing as best I could tell.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 1/17/2013 4:30 PM (in response to Mike)

    unfortunately those did not really help much. it really seems like the same issue outlined here: http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/4124/serial-cable-causes-ups-to-switch-off

  • Ripley
    Mike
    Novice
    Novice
    Mike 1/17/2013 5:36 PM (in response to Angela)

    Thanks! New Dell here and I'd uninstalled McAfee early on. Will try the removal tool and report back.

  • Ripley
    Mike
    Novice
    Novice
    Mike 1/17/2013 6:08 PM (in response to Mike)

    Yes, the McAfee MCPR.exe did the trick. In fact, it solved another couple problems I had with uninstalls of other programs.

    I got farther into the PowerChute install but now have a new problem. One dialog box says --

    "The installer is unable to locate the battery backup connected to your computer. In order disable native power management, an American Power Conversion battery backup needs to be attached. If native power management is not disabled you may receive messages from Windows relating to 'battery'."

    The next dialog box --

    "Please check the USB connectivity between your PC and UPS before you proceed."


    I have a BACK-UPS ES 550 am unaware of any USB connection. Am I missing something?

  • JonPro
    Jon
    =S= Representative
    Jon 1/17/2013 6:11 PM (in response to Mike)

    On your UPS there should be a port that says Data Port, this is where you are going to connect the USB cable that came with the UPS. One end goes to the UPS and the other end goes to an unused USB port of your computer.

  • Ripley
    Mike
    Novice
    Novice
    Mike 1/17/2013 7:09 PM (in response to Jon)

    Thanks JonPro. Changing from old pc to new, I'd forgotten the switch over the USB connection. Crawling into the dark corner and looking for a USB connection on the UPS was not clever.

    So, up and running here, all is good. Thanks for all the time and help!

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