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Bn900m issue.

Discussion in Back-UPS & Surge Protectors started by Philip , 12 days ago
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  • Booku
    Philip
    New Member New Member
    Philip 12 days ago

    Bought the ups yesterday. Plugged the battery in and all devices and it worked. Lost power last night and it cut off. Now if I turn it on green light flashes for 10 seconds while powering devices and then turns off with a constant tone. Will do the same thing if I have nothing plugged in and I turn it on.

  • wpasquil
    Bill
    =S= Representative
    Bill 11 days ago (in response to Philip)

    Hi,

    Sorry for the inconvenience. Please try to reset the unit.

    To do this, follow the below procedure;

    1: Disconnect any attached load.

    2: Unplug the UPS from the wall socket.

    3: Disconnect the UPS' internal battery.

    4: Push and hold the "On" button on the UPS for 5 seconds

    5: Reconnect internal battery.

    6: Plug UPS in to known good power source.

    7: Turn UPS on.

    If that down not resolve the issue please call technical support at 1-800-555-2725 select option 2 for Back-UPS They will be happy to assist with your issue. 

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