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PowerChute Personal Question

Discussion in Back-UPS & Surge Protectors started by Steve , 25 days ago
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  • Starman007
    Steve
    Novice Novice
    Steve 25 days ago

    I have a dual boot system both with Win7 Ultimate.

    APC Back-UPS Pro BR 1000

    When installing PowerChute Personal Edition 3.02 everything goes fine.  Running the program GUI I see that it doesn't have the Self Test tab nor Energy Useage tab in the Monitor System column.  I ran a manual self test and the backup seems to be working fine but would like to see what the wattage used in the GUI.  I have uninstalled and reinstalled but with same results.

    I have the software installed correctly on a different system connected to Back-UPS Pro BR 1500.

    Any suggestions?

    Would it be better to use PowerChute Business?

  • Weevie
    Steve
    Novice Novice
    Steve 25 days ago (in response to Steve)

    I recently purchased from APC and it was a huge mistake. So last Friday I purchased a Cyberpower UPS to replace the APC. I moved the APC to my wifes old Windows 7 machine and as soon as I have the money I'll be upgrading that one to a Cyberpower also. It's too bad I couldn't return it and get my money back but it's way past that window. So I'll probably use in place of a surge protector to protect my TV, if it's even capable of that. APC has the absolute worst customer support I've experienced. They also don't update their software. They haven't updated their UPS software since January of 2012!. It barely works on legacy operating systems and has a ton of problems. It's such a complete mess and I doubt they'll ever fix it, at least I'm not holding my breath and not sticking around waiting on them. Just trying to help you out. It sucks you wasted your money and so did I, but trust me you will be better off saving up for a new Cyberpower. However, if you are within a 30 day long return period and you get free returns I'd suggest returning the UPS and using the money towards a Cyberpower. 

  • Starman007
    Steve
    Novice Novice
    Steve 25 days ago (in response to Steve)

    Sorry that you had problems with your APC unit but I don't think that this subject thread is the place to flame!!!!!

    For your information, the two new APC units that I purchased are replacing Cyberpower units which were nothing more than a surge protector!!!  Two of my towers are Dell's that require a sinewave battery system so I purchased the Cyberpower units to save a buck.  Unfortunately they never kept the systems running so they are now at Goodwill.

    I do agree that it would seem that the PowerChute software needs updating but it does work well on all the other systems (4) that I have it installed on and I'm posting here since this is a unique situation.

    Good Luck,

    Steve

    MCSE

  • wpasquil
    Bill
    =S= Representative
    Bill 24 days ago (in response to Steve)

    Steve,

    Sorry you got caught up in the other Steve's rant. To answer your question, PowerChute Personal Edition will offer the features / tabs available based on the UPS model and firmware. If you provide the exact model information found on the bar code sticker on the back or bottom of the unit I will be happy to provide what features should be available.

    Again, sorry for the inconvenience and we thank you for your support!

  • Starman007
    Steve
    Novice Novice
    Steve 24 days ago (in response to Bill)

    Hi Bill,

    No problem!  We have to deal with Trolls everywhere.

    The unit is a BR1000MS, Serial #3B1806X29420, Back UPS Pro BR1000.

    Steve

  • wpasquil
    Bill
    =S= Representative
    Bill 23 days ago (in response to Steve)

    Hi,

    The BR1000MS with PCBE 3.0.2 offers the ability to run a self-test by selecting Run Self-Test

    To view the wattage go to Current Status

    The unit does not have master outlet/s so the Energy management feature is unavailable. 

  • Starman007
    Steve
    Novice Novice
    Steve 23 days ago (in response to Bill)

    Thanks Bill.

    That is what I'm Used to seeing.....any idea why I can't get the software to install with those features?

    Steve

  • wpasquil
    Bill
    =S= Representative
    Bill 21 days ago (in response to Steve)

    Hi,

    Would you provide screenshots of what you are seeing and of the technical data page please. 

  • Starman007
    Steve
    Novice Novice
    Steve 21 days ago (in response to Bill)

    OK, here they are:

  • wpasquil
    Bill
    =S= Representative
    Bill 17 days ago (in response to Steve)

    Steve,

    The features display are connect for a NS700MC AKA BN700MC. The unit has a master outlet and controlled outlets so it offers Energy Management but it the UPS does not offer the ability to run a self-test from the software. Also, the UPS provides estimated run-time but it does not provide load information. 

  • Starman007
    Steve
    Novice Novice
    Steve 17 days ago (in response to Bill)

    OK, Thanks.

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