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Issues with the master outlet

Discussion in Back-UPS & Surge Protectors started by Norman , 2/13/2018 11:25 AM
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  • Npotter
    Norman
    Novice Novice
    Norman 2/13/2018 11:25 AM

    Hello, 

    I just purchased a Bx1500g last night, and after plugging my PC into the master outlet my monitor into one of the slave outlets i had display output issues.

    Basically the system will boot and will display perfectly fine through the boot process, but once it displays the desktop it is garbled. Plugging the pc into a different port solves this issue entirely, but obviously does not allow use of the eco mode as intended

    Edit: forgot to add that this issue occurs whether eco mode is on or not

  • wpasquil
    Bill
    =S= Representative
    Bill 2/13/2018 5:17 PM (in response to Norman)

    Hi,

    Sorry for the inconvenience. What happens when you plug the monitor into one of the surge only outlets not a controlled by outlet? Also, what type of monitor do you have and what is the voltage the PC is drawing?

  • Npotter
    Norman
    Novice Novice
    Norman 2/13/2018 5:48 PM (in response to Bill)

    I have not tried plugging the display into a surge only outlet, but I have connected it directly to the wall outlet and the problem persists. 

    It is a 32 inch led LCD Asus display, which draws about 52w the total draw from the display and the PC under normal loads (ex. full screen HD youtube ) is 90-100w while idling on the desktop (where the issue is beginning to occur) is only around 65w according to the display on the UPS. The PC under full GPU and CPU load draws about 400w, but it does not approach this while booting or idling, and displays normally throughout the boot process which draws higher loads than idle.

  • SecretSquirrel
    Secret Squirrel
    =S= Representative
    Secret Squirrel 2/14/2018 3:36 PM (in response to Norman)

    Hi Norman,

    I must admit that this is a new one for me. While the the BX1500G is online and accepting utility power, it does nothing more than pass this power directly through to the outlets. I would recommend contact your local technical support for continued troubleshooting. This may infact be an issue with the unit.

    Secret Squirrel

  • SamirD
    Samir
    Apprentice Apprentice
    Samir 2/25/2018 1:43 AM (in response to Norman)

    I would try pluggin the pc also directly into the wall.  I think it is just a coincidence that the UPS was installed the same time this issue started.  Usually artifacts in video are more related to heat issues on the gpu--I'd check that first and see if everything runs okay again on straight utility power.

  • Npotter
    Norman
    Novice Novice
    Norman 2/25/2018 1:50 AM (in response to Samir)

    Plugging directly into the wall or into any other outlet on the ups solves the issue, as stated in the original post. 

  • SamirD
    Samir
    Apprentice Apprentice
    Samir 2/25/2018 8:42 AM (in response to Norman)

    Sorry I missed that.

    What about the PC and Asus on the battery backup outlets?  Same problem or does it go away?

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