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Home » Spaces » Back-UPS & Surge Protectors » discussion » General » BackUPS 700, Estimated time < 1 min

BackUPS 700, Estimated time < 1 min

Discussion in Back-UPS & Surge Protectors started by LEONID , 9/26/2017 10:32 PM
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  • jerry_kiwi
    LEONID
    Novice Novice
    LEONID 9/26/2017 10:32 PM

    I7-2600, 16GM RAM, GTX960, 2tB HDD  + 128Gb SSD, OSZ 750W PU

    Windows 10 (1703, build 15063.608)
    BackUPS ES 700G (RBC17 Battery)

    PowerChute 3.0.2

    I'm getting notification "Estimated time < 1 min" ob fresh battery with 100%

    But two days ago it was okay with about 30 minutes.

    Is there any way to reset APC UPS battery status or smth like this?

    When I simulate blackout - it works for 2 mins only with 100% discharge.

  • wpasquil
    Bill
    =S= Representative
    Bill 9/27/2017 7:18 PM (in response to LEONID)

    Hi,

    How old is the battery and how often does the UPS switch to battery? Also, what does PowerChute report for the load?

  • RandyH
    Randy
    Apprentice Apprentice
    Randy 9/28/2017 2:43 AM (in response to LEONID)

    In addition to what Bill said,

    It's also possible that the battery contacts are not making full contact.   Try removing the battery pack and reinstalling it.

  • jerry_kiwi
    LEONID
    Novice Novice
    LEONID 9/28/2017 2:45 AM (in response to Bill)

    UPS switches to battery very rare.

    And there are two batteries (3-year one and new one)

    Both with same simptoms

  • RandyH
    Randy
    Apprentice Apprentice
    Randy 9/28/2017 3:35 PM (in response to LEONID)

    .

    Having a  3 year old battery and one new battery is probably not helping.

    The older battery has lost a good bit of it's capacity and is probably causing the problem.

    In all likelihood  the older battery also has a much higher internal resistance than the newer battery.

    Always replace batteries in pairs.

  • jerry_kiwi
    LEONID
    Novice Novice
    LEONID 9/28/2017 3:37 PM (in response to Randy)

    No, i mean that i have two batteries. one is 3year and one is new. And i've tested both independetly, cause BackUPS 700 need only one battery.

  • cristiancalvet
    Cristian
    =S= Representative
    Cristian 9/28/2017 3:49 PM (in response to LEONID)

    did you put "replace battery date" in the powerchute? 

  • jerry_kiwi
    LEONID
    Novice Novice
    LEONID 9/28/2017 3:52 PM (in response to Cristian)

    I haven't such option

    Non "self-test", not "battery replace"

    in 2013  here was thread with same problem, but with no solutution.

    PowerChute 3.0.2 doesn't have such options.

  • RandyH
    Randy
    Apprentice Apprentice
    Randy 9/28/2017 4:09 PM (in response to LEONID)

    .

    ok.  Thanks for the clarification.

    Just to be sure.....HOW did you test the batteries?

  • cristiancalvet
    Cristian
    =S= Representative
    Cristian 9/28/2017 6:36 PM (in response to Randy)

    mmm i guess you need to test that new battery, if the battery is ok you can verify that the ups is charging the battery ,  when you have your battery tested and ok you need to disconnect the input to discharge battery and then connect again to charge it , im almost sure that powerchute must detect this charge and put your real runtime, 

  • jerry_kiwi
    LEONID
    Novice Novice
    LEONID 9/30/2017 2:58 AM (in response to Cristian)

    no luck^(

    Powerchute reports about < 1 min with 100% charge

    But when i simulate blackout, UPS works for minimum 3 minutes... smth strange in fact.

    i think, that the problem is in ups itself.

  • cristiancalvet
    Cristian
    =S= Representative
    Cristian 10/2/2017 11:11 AM (in response to LEONID)

    probably the charger is not working , you can bring it to an official service if you want to repair it , 

    regards.

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