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How request a refund?

Discussion in Back-UPS & Surge Protectors started by Alejandro , 16 days ago
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  • Alejandro.Espeche
    Alejandro
    New Member
    New Member
    Alejandro 16 days ago

    Hello,

    I bought a UPS on March 6th, the UPS did not work and I sent it for replacement, to this day I have no answer.

    I'm going to buy another UPS from a company that has better after-sales support. How can I ask for the money back?

    Thanks a lot.

    UPS Info (open case, not answered)

    Su solicitud fue registrada con el número: 37272912
    Asunto:  Ask APC: UPS Fallado
    Fecha de creación: 3/13/2017 

    Categoría: Sales Assistance
    País: ar
    Familia de productos: Back-UPS
    Modelo: BX1100CI-AR
    Número de serie: 3B1614X13222

  • wpasquil
    Bill
    =S= Representative
    Bill 15 days ago (in response to Alejandro)

    Hi,

    Sorry to hear of you inconvenience. What is your case number. I will research the case and request that a support representative contact you immediately.

    As for a refund, did you purchase the unit from the APC by Schneider Electric web site? If so you can go to the site an request a refund or contact local support for assistance. If you purchased the unit from a reseller / partner you will need to contact them about a refund. 

  • Alejandro.Espeche
    Alejandro
    New Member
    New Member
    Alejandro 15 days ago (in response to Bill)

    Thanks a lot

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