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Back-UPS 1500 fails self-test

Discussion in Back-UPS & Surge Protectors started by Sue , 3/13/2017 1:59 PM
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  • silverfang93
    Sue
    New Member
    New Member
    Sue 3/13/2017 1:59 PM

    I came in and found that my computer had awoken from sleep on its own (first time that's happened). I saw an error from my Back-UPS 1500, saying that it had failed a battery self-test and that I needed to get a new battery. I went into the PowerChute program and ran a manual test and this time, it passed. The computer and UPS are practically brand new, as I just purchased them a month ago. Is this a glitch in the program or is my battery really faulty?

    Thank you.

    I charge forward recklessly, leaving chaos in my wake.
  • JonPro
    Jonathan
    =S= Representative
    Jonathan 3/13/2017 3:51 PM (in response to Sue)

    Hello Sue,

    I suggest that we monitor your UPS. By default, the UPS performs an automatic self-test every 14 days. Let's see if this error would come up.

  • silverfang93
    Sue
    New Member
    New Member
    Sue 3/13/2017 3:53 PM (in response to Jonathan)

    OK. The next test should be on the 27th then. If it happens again, I'll post back with a screencap of any errors received.

    I charge forward recklessly, leaving chaos in my wake.
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