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Managed PC shutdown not provided- APC UPS service not running ???

Discussion in Universal Transfer Switch started by Monte , 3/18/2009 10:01 PM
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  • Racer57
    Monte
    New Member
    New Member
    Monte 3/18/2009 10:01 PM

    I only have a "!" symbol on the toolbar APC icon to tell me there is a problem. I can't find anything within the program to help with it. What do I do ? Thanks

  • Erasmus
    Don
    =S= Representative
    Don 3/19/2009 11:47 PM (in response to Monte)

    What version of the APC software are you currently running? What OS (I assume a version of Windows) is the software running on? Have you checked the device manager to see if there is an ! under any of your Hhuman Interface Device (HID)/USB device names/listings?

    When you hover over the toolbar icon, is there a pop-up summary of what the issue is?

    Can you take a few screenshots of each page of the software and attach them here to the thread so that we can look and see if anything seems out of place? Thanks.

  • Racer57
    Monte
    New Member
    New Member
    Monte 3/20/2009 2:29 PM (in response to Don)

    Uninstalled/Reinstalled Program
    Issue fixed

    Should've done this in the beginning, Thanks for the response.


    PowerChute Personal Edition 2.0
    WinXP

  • bafarme
    Ben
    New Member
    New Member
    Ben 4/8/2009 11:51 PM (in response to Monte)

    Running Vista, Power Chute Personal Ed. 2.1.1. Same problem--reinstall did not help. I takes about 10 minutes before the APC UPS service stops running. Is this some administrator privilege problem perhaps?

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 4/9/2009 1:23 PM (in response to Ben)

    do you have a screenshot of what specifically is coming up? personally, i cant picture this and just want to be sure of whats happening before i investigate.

  • bafarme
    Ben
    New Member
    New Member
    Ben 4/9/2009 10:47 PM (in response to Angela)

    The error occurs several minutes to a half hour after rebooting. Running Vista Home Premium 6.0.6001 Service Pack 1 Build 6001 on an HP Pavilion m8417c PC with a triple core processor. Files attached.

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 4/10/2009 2:01 PM (in response to Ben)

    we are at powerchute personal edition 2.2 now for vista. i have attached it to this post. i would uninstall 2.1 and install 2.2 and see if we see the same problem afterwards.

    edit ok it wont let me add it to thise post for some reason. it can be downloaded from the software/firmware download section on apc.com

  • bafarme
    Ben
    New Member
    New Member
    Ben 4/11/2009 3:09 PM (in response to Angela)

    Unstalled PCPE 21, installed 2.2, no improvement. What next?

  • ipicKedawinna
    Angela
    =S= Representative
    Angela 5/11/2009 2:57 PM (in response to Ben)

    can you provide all of the details in the text box of the following image? right now we can only see the top half.

    i will ask of this in your email incident too since i know you are working via that method as well.

    also, any other details as far as your system information that you haven't yet provided - perhaps more of the information from System Information in Windows could be provided?

    a triple core processor hasnt been tested so we are looking into this..

  • Erasmus
    Don
    =S= Representative
    Don 6/11/2009 4:11 PM (in response to Angela)

    Found this mentioned in previous release versions of PowerChute and in our "issue logging" system:

    K. On Windows 2000, 2003 or XP, PowerChute reports "Managed PC
    Shutdown cannot be provided":

    Users who log onto their system using accounts with restricted
    privileges might see this displayed. However, despite the message,
    a managed shutdown is provided during an extended power problem.

    Make sure you are logging in with full admin privileges on the PC.

    Also, not sure if this was stated before but make sure the APC UPS service is starting when you reboot your computer, or just start it manually.

    Message was edited by: Erasmus

  • DSH
    Doug
    New Member
    New Member
    Doug 3/10/2010 2:15 PM (in response to Don)

    Sorry. I'm just a regular guy. How do I "make sure the APC UPS service is starting when you reboot your computer, or just start it manually."

    I run vista. Have apc 2.1.1

  • Techie
    Bala
    =S= Representative
    Bala 3/10/2010 2:28 PM (in response to Doug)

    Hi Doug,

    You need to set the APC UPS service to Automatic in order for it to start automatically when you reboot the Computer.

    To do this:

    Go to Start-->Control Panel-->Administrative tools-->Services-->Locate the APC UPS service to set it to Automatic.

    I hope that this helps.

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