[There doesn't seem to be a forum area here for discussing general APC topics, as opposed to specific products. So, feel free to move or delete this as appropriate.]
There are a number of things that are at least inconvenient and sometimes rise to the level of annoyances, particularly when I'm researching something to post a helpful reply for someone here. These are just a few off the "top of my head". As I think of more, I'll add them if this topic remains open. This is just for the main APC web site. The forums are another can of worms which I will leave unopened. All of these were confirmed under the latest versions of IE, Firefox and Chrome on Windows 7.
I will look into the first issue. apc.com knowledge base links were working properly but there are these other formats below for direct URLS that appear to be still working as they should and not re-directing to the landing page after. I happened to notice this today before I read your post actually.
Tech support shares your annoyance on that one though. I believe we are getting a new apc.com website soon but I'll pass along your other comments to our operations team. Thank you for taking the time and caring enough to put the feedback together.
By the way, these types of issues are in no way limited to APC. I just bring them up here because there's a good chance they'll get fixed once the right people start looking at it (which Angela already set in motion).
I could say the same (and worse) about sites like CNN, eBay, etc. but I'd be ranting at the sky because there is no way they'll fix anything.
Someone put a ticket in about the Software & Firmware downloads page issue you highlighted. We are also looking into the apc.com specific URL for FAQ but in the meantime those other FAQ URL formats I mentioned should still be working if you put the FA ID at the end.
The rest of the feedback has gone to the project team working on a revamp of apc.com which I understand is due towards the end of this year. That way, we hopefully don't have the same issues on our more modern apc.com release.
I realize this is an old post but it is also one of the very few mentioning bookmark. How does one bookmark a post in this forum?
I've read about a faint start appearing next to the poster's name but it isn't there anymore as described in an old article?
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